You should get a speed compensation so that you can only surf at normal speeds like the rest of us.. or the should take an average of the user base on here and use that.. Did you also get your Considerably more Megabits than yow! window sticker? 
I was shocked by this as well, I heard of rumours before, but in my many years of experience, NTL has been the polar opposite of Blueyonder and it seems just ludicrous which way round the takeover went.Interesting to see today though that NTL have just bought Telewest, I wonder where this leaves Blueyonder customers? Will we see a merger over to an NTL supplied service?
NTL customer services are absolutely shocking, I have no hesistating in directing slander at such a poorly customer oriented company.