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Discussion Starter · #1 ·
VW offer a year's cover as part of their new car deal (other manufacturers offer 3 years! & indeed VW offer 3 years to their Phaeton & Toureg customers) so how valued do we feel? & How does VW assist fair against the AA, RAC & the like?

And what are the limitations of VW Assist?
 

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Perhaps VW feel their product is so good we will not need it [:'(] I guess if they included it for all models then the price of the car would have to go up to compensate. Personally if this were the case I would prefer to go elsewhere for my cover.
 

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I've called VW Assistance twice, both times I got people from the AA. Sadly, on both occassions they were pretty useless and I had to go to the dealer to get the problem resolved.

On the second occassion I had a stone trapped in the brake. The AA guy though assured me that this was not the case. The noise got worse so I booked it into the dealer which cost me ~?40 to have the stone removed. It would have taken the VW guy a few minutes to remove the caliper for the stone to drop out, but he didn't bother. If he had told me it was a stone, I could have taken the caliper off myself.

Thanks for reminding me, I've still to write to VW to ask for a refund!
 

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Discussion Starter · #5 ·
really? & when the AA are too busy they in turn farm out their work to the dreaded scrap yard recovery crews..
 

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I had the AA out as well, next to useless, will wait to take it to the dealer the next time if it is still driving.

The handbrake light wouldn't go out and it was pretty obvious the switch was broken.
So he took the wheels off to check all the brake pad indicators and took the top of the brake fluid top off to check the level, car was three weeks old at this stage - never again.
 

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I had the AA out as well, next to useless, will wait to take it to the dealer the next time if it is still driving.

The handbrake light wouldn't go out and it was pretty obvious the switch was broken.
So he took the wheels off to check all the brake pad indicators and took the top of the brake fluid top off to check the level, car was three weeks old at this stage - never again.
Mike - I can understand your surprise that the guy took the wheels off (I personally would not have let him), but you can hardly criticize him for checking the brake fluid level, regardless of how new the car is.
 

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Called out VW Assist in Christmas Eve - got the AA.

Guy was helpful but didn't resolve my fuel leak problem, he did offer to drive me the 35 miles to pick up the hire car though [:D]
 

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Discussion Starter · #9 ·
Milkfloat... I had to think long & hard about your earlier comment about VW maybe thinking their product is so good they don't need to offer 3 years assist!

Surely that would work in the opposite way? If their product was so good they could offer a lifetime assurance? (just an example.. no manufacturer in their right mind would offer such a deal!).. But my Honda Civic was bought brand new.. & in the 2 years or so I owned it.. it suffered from not a rattle or a squeek & not so much as a blown bulb.. it started on the nail even in the deepest snowy icey mornings.. In all honesty I thought VW & the Germans were offering superior quality & reliability to the Japanese.. although I haven't yet had the need to call VW assist in the 3 weeks i've owned my Golf.. I kinda get the impression I'm gonna need it someday soon!
 

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My bonnet release cable became detached and VW assist turned up in about 1 hour to fix it. The guy spent 1.5 hours trying to fish the cable out through the front grilll and from under the wheel arch. I thought he was very helpful. He even got his computer out to recode my sat nav unit at my request. Couldn't fault them - shame it's only a year really.
 

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Discussion Starter · #12 ·
Mark.. I think you really do pay for the extra 2 years assist with Audi.. considering an equivalent A3 is at least 2-3K more!

Thay have to offer something other than 'perceived' value!
 

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at the risk of going off at a tangent, I've called out the RAC once when I borrowed dad's P-reg Ford Escort for a week whilst the Golf was having it's cambelt and water pump replaced (water pump was shot so couldn't drive it).

The car wouldn't start , I thought it was the injectors putting too much fuel in so was trying to find the fuse for the fuel pump but couldn't.

The chap came along, I explained what I thought it was and what I was trying to do, he got it started in 2mins and said he thinks the temp sensor but didn't remove the fuse, just used wide open throttle to sort it (I'd tried this earlier with no success)

Either way, was helpful, knowledgeable and sorted the prob in less time than it took me to make him a cuppa!
 

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i have had VW out and they were very good

i had things in bits and the airbag light was on they came out and fixed it there and then !!! no dealer trips

so i have signed up for another year
 

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Mark.. I think you really do pay for the extra 2 years assist with Audi.. considering an equivalent A3 is at least 2-3K more! Thay have to offer something other than 'perceived' value!
You write like someone who has never owned an Audi.
 

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Discussion Starter · #16 ·
True, i've never owned an Audi myself, but my brother has owned 4 (& swears by them).. He was the one that convinced me to go for the Golf!!.. But can you honestly say the quality difference warrants the rift in price?
But back to the point of why VW only offer the 1 years' assist when sister companies within the group offer 3? & most other manufacturers offer 3.. including the Dagenham dustbins.!!
 

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But can you honestly say the quality difference warrants the rift in price?
Yes - they are really in a different class. Our A4 Quattro just oozes quality inside and out. With the Golf you can see where all the cost savings and cuts were made. They are ?2-3k cheaper model for model and that is why.
 

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Discussion Starter · #18 ·
fair enough..
My brother always preferred Audi even over BMW or Benz, so point taken..

In fact i preferred the Golf over the Leon equivalent, so i can understand.
 

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I agree with you Mark V,

I had a prevoius MK IV Golf from new, a used A4, and now from New MK V, and the Audi has miles better quality inside and out!!
 

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I have ?120 for two years vw assist.

I have used them and they solved my intermittent misfire. They told me it's be a ninety minute wait. The guy travelled about 80 miles in 55 mins or so.

They use the AA, apparently. Also, apparently a vw assistance call will get priority over AA calls as the AA make so much money from the vw assistance contract. For the one experience, i've had with them, i'll be renewing my two years next month. The guy who came to me did genuinely seem like a proper techy new all the answers to my questions and just seemed very knowledgeable [:)]
 
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