After having my climate control go west after just four months of ownership, it then took Shepherds VW in Bishop's Stortford a month to get the replacement parts (not their fault of course, it's VW you see, they're useless...) They then fitted said parts to my car yesterday and still, no aircon working... it appears their machine that places the gas into the system has broken. I got no apology, just a shrug of the shoulders and the 'it's not our fault' routine again. When will you have this fixed, I ask - so that I have a car with some aircon? Err, don't know sir, we'll call you, but it could be a few weeks... after four months of ownership I have quickly come to the conclusion, nice car, shame about the service. There's another dealer 20 miles down the road, but when I called them I was told we're very busy at the moment, any chance you can call back tomorrow? They're a bloody joke IMHO. That was Abridge VW in Harlow. Oh and the muppets I bought the car from - Vindis VW in St Ives, well they were useless too - taking six months to supply my GTI as they screwed my order up and then tried to lie about it and blame the factory. Am I alone in having the worst VW delaers in the UK on my doorstep? I doubt it!