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Discussion Starter · #1 ·
Hi all I have recently found out that at my 40k service on my 4 motion, the stealer has not fully serviced my car, for which I paid ?236 for the pleasure.

1. Brake fluid has not been changed (I belive its every 2 years or at 40K)

2. Haldex oil and filter not been changed ( I belive oil at every 20K and filter every 40k)

3. and the pollen filter LOL!!!!!!!!!! absolulty caked in mud (Looks like its the origonal one from new)

There is nothing on my invoice stating that these parts have been changed, I have phoned the parts department and they dont stock haldex oil or filters? so how do they service them?

The car was service nearly a year ago and on closer inspection myself I have found that these item have not been serviced. Are vw liable if my brakes suddenly fail or my haldex diff packs up? I would like to hear any other peoples experiences on matters like these.

What rights do I have on this matter?
 

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When I had mine serviced at 37k (as indicated by the service light) they told me that the Haldex is not part of the 40k service and I'd have to get it done seperately at 40k. Which is in only 300 miles...
 

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Had my R serviced at 15K and was advised that hadlex was due at 20K would I like it done now...so said yes (before the car got to 20K the rear diff died .... ooops) was also advised that at 40K the filter was to be changed
 

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Discussion Starter · #5 ·
vw are saying that the brake fluid change is an extra cost, but as the car was 3/4 the way into its 2 years before brake fluid change, they said they didnt do it . but in the manual it says either at 40k or every 2 years which every comes 1st. (40k came 1st) as for the haldex oil and filter I am still waiting for a reply from them, If this is an extra part of the service why wasnt I informed that these vital parts could fail if not serviced. VW lie through there teeth, smug fooker`s[:I] thanks guys and gals will wait to hear what they have to say. There probably making up another lie about that too, maybe thats why they hav`nt phoned.
 

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Quote: posted by jedi on 13/12/2004 18:01:57

If this is an extra part of the service why wasnt I informed that these vital parts could fail if not serviced.

When I get my A4 serviced they always have notes on the invoice that they make you sign to say they have informed you of these things, ie brake fluid due, MOT etc. They have done this since new and make you sign to ensure they are not liable... I'm sure when the Golf went in the VW side of the same dealer also did this. (Heritage in Salisbury)
 

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Discussion Starter · #8 ·
I haven?t been told about these extra items and not knowingly signed any invoices regarding this. Unless VW know different. They have just not done these bits on the car. Will see tomorrow what they have to say, that?s if the service manager is at his desk and has not mysteriously disappeared off somewhere at the precise moment I phone.[}:)]
 

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My car was in for the 60k service last month and after I looked at the invoice in the evening, I noticed that I had been charged again for replacement brake fluid even though this was changed 12 months before.

Having cleaned the car at the weekend I noted that the interior door handle has been forced off in an attmept to take off the door card. The plastic had been marked by a screwdriver or something. I had initially reported a leak in the footwell which may have been down to a leaking mechanism in the door.

Wrote to the service manager to complain and have had the cost of the brake fluid refunded and an appointment to have the door handle replaced free of charge.

Come on VW, must do better!!
 

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Isn't it a poor reflection on VW dealers that stories like this crop up again and again. The fact that dealers don't know the correct service intervals etc. I have just serviced a friends golf which had its final VW service (due to warranty) 8 months ago. I found the oil filter was the one I fitted a year ago (the car is having filter and oil changes every 6 months, so did one in bertween VW dealer services), as I marked the filter with a date. So they charged him for oil and filter, definitely didn't do the filter, as to the oil I'm not convinced as it was really black (much more than normal), but I cant prove that, also found a socket left behind in the engine bay, (thanks VW for that spare) and the pollen filter cover cracked, so letting in water to the car. Now the warranty is over its certainly not going back to a stealer. I believe under new laws now you can have you car serviced anywhere as long as genuine parts are used the warranty is still valid?
 

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I AM GETTING SICK TO [xx(] OVER VW SAYING THEY HAVE DONE THINGS THEN WHEN YOU LOOK CLOSER LOOKS LIKE THEY HAVE NOT TOUCHED YOUR CAR.THE NEXT CAR I BUY WILL BE A AUDI I NEXT HOPE THERE BETTER
 

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Quote: posted by PJ52GLY on 13/12/2004 21:37:45

THE NEXT CAR I BUY WILL BE A AUDI I NEXT HOPE THERE BETTER

Why will they be better, in most cases the technicians will work for the same dealer. It's unfortunate but it depends totally on the dealer
 

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Discussion Starter · #14 ·
Keep em coming people, I have a good mind to print off this post and mail it to VW UK, and see what they have to say for them selves. You pay a premium price for a VW service, the least you can expect is the service done properly. We all seem to be paying hundreds of ?`s for that silly little VW stamp in the service manual. Supposed to add resale value they say (not if you?ve seen VW`s work or lack of it). I am now thinking of starting to do my own servicing and to hell with the stamp. At least I know when i`ve done it, the job gona be done right, and all parts are put back together properly. Well I would if VW actually stocked service parts. A lot of the time I have to phone Audi for VW parts. who seem to always have the parts needed in stock all the time.

VW dealers are worse than backstreet mechanics in my view [}:)]
 

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Quote: posted by RaT on 13/12/2004 21:18:17

I believe under new laws now you can have you car serviced anywhere as long as genuine parts are used the warranty is still valid?

That's correct.

That's why I will never take my R32 to any VW garage for routine servicing.

My car is taken to a local ex-VW franchise which has built a long time reputation for being good and trustworthy.

Most VW garages are real cowboys for servicing
 

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Basically I think that the stealers are not the sharpest tools in the box! I have lost count of the amount of times that I have told them what a fault is or pointed out what needs doing! However, all things considered I get on with them all very well at my local one, which can only be a good thing.

When I had the 40k service done on my 4mo @ 35k they didn't know how or where the haldex oil and filter went! Once they had called tech. help it was sorted, worth 70+ quid an hour, I don't know. Things such as brake fluid are always pointed out to me and when my car is in I always get the exchanged parts back in a box! I'm sure that as in comparison there aren't that many haldex equipped cars around they don't get to work on them that much, still no excuse though imho, If I pay the premium for the stamp in my service book then I would expect a top quality complete service inc. whatever is req'd, by skilled knowledgeable vw techies......
 

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well if its going to be that bad well next car will not be a VAG then Quote: posted by golfturbo on 13/12/2004 22:17:39

Quote: posted by PJ52GLY on 13/12/2004 21:37:45

THE NEXT CAR I BUY WILL BE A AUDI I NEXT HOPE THERE BETTER

Why will they be better, in most cases the technicians will work for the same dealer. It's unfortunate but it depends totally on the dealer
 

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and i am not geting at any one on here but i am that p***ed off what the vw may get B.M.W 330D and remap that?Quote: posted by PJ52GLY on 14/12/2004 00:10:09

well if its going to be that bad well next car will not be a VAG then Quote: posted by golfturbo on 13/12/2004 22:17:39

Quote: posted by PJ52GLY on 13/12/2004 21:37:45

THE NEXT CAR I BUY WILL BE A AUDI I NEXT HOPE THERE BETTER

Why will they be better, in most cases the technicians will work for the same dealer. It's unfortunate but it depends totally on the dealer
 

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Had to add my 2 cents in here too, regarding anniversary problems, car has been into Motorworld Oxford for almost 4 weeks now, apparently rung and spoke to the service manager now, who mentions that the car is now being passed over to a technician who has been on all the VW courses.

I was fuming asking whos been looking at the car for the last few weeks? The reply a qualified technician who hasn't been on all the courses!

Am I missing something here? Well had a few words and basically not very happy, am aware that is a VW issue and they can't seem to figure out the noise within the turbo, apparently a rattle within the valve.

But come on guys, 4 weeks!!!!!!!!!!!

sorry for rant, just want my anniversary, only driven it for 2 days :-(
 

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Discussion Starter · #20 ·
Have spoke to VW today as regards to the haldex and brake service,(or lack of) the brake fluid is changed as a recommendation, so why was I not recommended this, The haldex oil and filter seems to be a grey area, as......LOL!!!!!!!!!!! this is funny, there not sure what this part is. WTF!!!!. These guys are clowns. I am now waiting on another call to see if they will rectify the fault. But may take a while as they are busy at the moment. If I could get hold of the filter removal tool I would just do it myself, VW are really getting on my boobs!![8)]
 
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