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342 Posts
I have been reading the forum for a while, but thought this was an appropriate time to register.
I have just had my 50000mile service completed at a VW garage on my golf, and after collecting my keys and checking my car i noticed that there was a scratch measuring approximately 2 foot along the rear passenger side door.
I have mande an official complaint about this so that they cannot say that the scartch occured after the service while the car was in my possesion, but I cannot prove that the scratch wasnt there before I took it in to service.
They have told me that they cannot be responisble for any damage to cars whilst they are parked in their car park (which i think its a load of crap), and they have also told me that the person who cleaned the car noticed the scratch.
has anyone else been in a similar situation before? if so, what came of it?
and also, when performing a service, what comes first, the service? or the cleaning of the car? they have told me that they clean the car first. but i would have thought it made more sense to service the car and then clean it.
I have just had my 50000mile service completed at a VW garage on my golf, and after collecting my keys and checking my car i noticed that there was a scratch measuring approximately 2 foot along the rear passenger side door.
I have mande an official complaint about this so that they cannot say that the scartch occured after the service while the car was in my possesion, but I cannot prove that the scratch wasnt there before I took it in to service.
They have told me that they cannot be responisble for any damage to cars whilst they are parked in their car park (which i think its a load of crap), and they have also told me that the person who cleaned the car noticed the scratch.
has anyone else been in a similar situation before? if so, what came of it?
and also, when performing a service, what comes first, the service? or the cleaning of the car? they have told me that they clean the car first. but i would have thought it made more sense to service the car and then clean it.