This is quite long so bare with me..
I have 2 policies with the same insurer (Admiral) for 2 cars. One of the policies is just a few days old.
When entering my details into the system on the new policy, my occupation was recorded as "Consultant Engineer"
Today I had a letter from Admiral, they want to charge me ?27 on my older policy because my occupation has changed from "Engineer" to "Consultant Engineer" to match the new policy. Fair enough I thought, I'll just tell to change it back to "Engineer" on both policies and there will be no charges (even though surely "Engineer" is a general term that encompasses all engineering, including consulting)
On making that change, I would no longer be charged the ?27, but my new policy would be INCREASED by ?22, even though the Rallye is only insured for social use, never to be driven to work.
I then tried changing my occupation to "Draughtsman" .. both policies would increase by ?14. At least that made some sense, it affects both policies the same (although I dont see how they justify the increase) but for one policy to go up, and the other to go down with the same occupation is just lunacy.
After spending 40 minutes on the phone the very helpful lady could not explain this other than "that's how it is in the database sir". When I asked her if she thought I was wrong, the phone went silent.. obviously they're not allowed to have an opinion because the calls are recorded !
Rest assured I'll be calling during the day tomorrow to speak to the head office in Wales rather than the after-hours call centre in India, but if anyone on here can explain this nonsense to me I'll be quite happy to cough up the few quid. It's not the money, it's the principle !
</rant>
I have 2 policies with the same insurer (Admiral) for 2 cars. One of the policies is just a few days old.
When entering my details into the system on the new policy, my occupation was recorded as "Consultant Engineer"
Today I had a letter from Admiral, they want to charge me ?27 on my older policy because my occupation has changed from "Engineer" to "Consultant Engineer" to match the new policy. Fair enough I thought, I'll just tell to change it back to "Engineer" on both policies and there will be no charges (even though surely "Engineer" is a general term that encompasses all engineering, including consulting)
On making that change, I would no longer be charged the ?27, but my new policy would be INCREASED by ?22, even though the Rallye is only insured for social use, never to be driven to work.
I then tried changing my occupation to "Draughtsman" .. both policies would increase by ?14. At least that made some sense, it affects both policies the same (although I dont see how they justify the increase) but for one policy to go up, and the other to go down with the same occupation is just lunacy.
After spending 40 minutes on the phone the very helpful lady could not explain this other than "that's how it is in the database sir". When I asked her if she thought I was wrong, the phone went silent.. obviously they're not allowed to have an opinion because the calls are recorded !
Rest assured I'll be calling during the day tomorrow to speak to the head office in Wales rather than the after-hours call centre in India, but if anyone on here can explain this nonsense to me I'll be quite happy to cough up the few quid. It's not the money, it's the principle !
</rant>
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