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Discussion Starter · #1 ·
Ouch!

Break warning light came on this morning on the way to work. As Im just about to drive 800 miles to the south of France I decided to ask my local Stealers (Martins of Basingstoke) to check it for me. They have just called me and told me I need front Disks and Pads (front disks had worn down and the lip left had cut the sender wire) and the rattle under the car I asked them to look at was the bracket above the middle silencer had snapped.

So, just before I go on holiday in my Anni, I have a bill for ?480.00!

I was going to cry, but Im thinking of the positive side - least it happened BEFORE I went and not during! Dont know if I would trust a French VW Stealer....
 

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Is the car still under warranty? as I replaced the discs and pads on my car and it cost me Just ?82 from Eurocar parts (OEM) and 2 hours of my time!

I also took my old car for that bracket that broke, it's quite common to a local garage who welded it back for ?10!

Dealers are such rip-off merchants! I won't be surprised if majority of that bill is cos of their labour rates, think they are about ?60+VAT?[A]

Anyway as long as the car is ok[Y]. Good luck on the trip mate, I'm sure it will a good laugh[:D].
 

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Discussion Starter · #4 ·
Cheers boys,

Ive used the main dealer for everything on the car to be fair - Im thinking of selling it soon too, so the receipts show its been "Dealer Maintained" since new. Hopefully somebody will realise that when I come to sell her......

Yeah, I could have changed the disks myself, but I just havent got the time before I go away. And considering the disks and pads are still the original ones, 34000 miles isnt too bad......
 

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The value of the dealer maintained stuff and how much extra your paying for it to be done by the dealer does not match.

I.e. don't think anybody really cares if the dealer or a reputable garage changed the brake discs and pads. I'd seriously think about going somewhere elase, as stated above, front pads and discs for the bora I had came to ?90 for the parts. I paid someone ?30 and they were on within an hour and a half, and he didnt have ramps etc, just a jack and stands and hand tools.

The mount just needs welding, pure and simple. Had it go on all my VW's.

I couldnt bring myself to hand over ?480 for new discs and pads at the front! ?200 tops!
 

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Discussion Starter · #6 ·
I understand what you are saying mate but look at it this way.

The one and only time I have ever had another garage work on the car they changed the water pump. The part they used was OEM and made the car sound like a London Taxi! Plus now looking back at it, they would have had to drop the engine out, thats probably why the damm fixing sheered in the first place. The noise from the water pump has gone but its the one part of the car that I know is not VW, and it bugs the hell out of me and worries me that it could go again!

Are the front disks on the Bora the same as a 180BHP GTi? Im not saying Im getting the best value but Im getting a whole load of piece of mind. And when I come to sell it, I'll ask for a little more then the other cars as I wont be in a hurry to sell her, and I can show that Ive always spent that extra on her with VW.

Its sort of like saying "why pay ?190 per tyre for Michellins when you can buy a set of PingPongRubbers for ?80!" isnt it?
 

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Im not saying Im getting the best value but Im getting a whole load of piece of mind. And when I come to sell it, I'll ask for a little more then the other cars as I wont be in a hurry to sell her

Its sort of like saying "why pay ?190 per tyre for Michellins when you can buy a set of PingPongRubbers for ?80!" isnt it?
No its completely different. The product in your example is inferior...

Using OEM parts (VW don't make brake discs anyway, it'll be a third party item with their logo on) and fitting from a qualified mechanic will give you the same if not better standard of work than your dealer. VW dealers, despite their flashy showrooms, are no better than your average VW specialist (often far worse) and they pray on exaclty what you have described; the feeling that the VW dealer 'will do it properly'.

Back when I had a Bora, my dealer told me I needed a new lambda probe at ?200 inc fitting; a VAG Specialist fitted the same part in 15 minutes for ?35. They have a clever trick - they only show you the labour when you've paid...as an example, a cracked sump on my Bora V6 was ?60, and the labour? ?220! ?480 for OEM front brakes IMO is pretty high.

I agree you don't want to take your pride and joy to some back street mechanic, but ask around for a local VW Specialist with a good reputation. It may interest you that quite often you will find far cheaper service from technicians trained to the same VAG standard at Skoda and Seat dealers, or even another VW dealer. Its your money though and if you prefer to pay ?480, its up to you!
 

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The 312mm discs are about ?55 each and pads are ?42 the pair.

These are trade prices my mate gives me though so they ain't all that cheap!

?480 is a crazy price but if you trust your mechanic its worth it.

EDIT: I'm assuming for the price they replaced that pipe?
 

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The tyre analogy, though I can see what your getting at doesnt work. They will give you the same discs and pads that any other garage would, infact, with other garages you can take your own parts, so you know exactly what your getting. VW won't let you do that, hmmm, wonder why!

So, your getting 4 x budget tyres for 4x michellin price as your getting the exact same thing, just one place because of their name charges nearly double.

The Bora brakes are probably slightly cheaper, yes. I'd imagine you have bigger discs?

Anyway, I'm not having a go, I'm just saying, your being ripped off!

Me thinks I'm not going to get anywhere with this one, so I'll retire! [:D]

Good luck with the trip!
 

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The 312mm discs are about ?55 each and pads are ?42 the pair.

These are trade prices my mate gives me though so they ain't all that cheap!

?480 is a crazy price but if you trust your mechanic its worth it.

EDIT: I'm assuming for the price they replaced that pipe?
I got a price of ?40 each front disc so ?80

?45.94 for 4x front pads

Total = ?125.94 + VAT

Your dealer wil not be quoting VAT either, they never ever do. So I would think your bill will atrract nearly another ?100 in VAT.

But working without VAT for a second, the price I get is ?125.94 for the parts and ?45 for the labour = ?170.94

Working on just the basis of ?125 for the parts (which VW will get a lot cheaper) your talking ?335 labour?! Ok, they doing a literal 10 min job for you on the mount too. Not even 10 mins as it will already be up on the ramp! 5 mins max!

?335 labour for an hours job at most with all their power tools etc designed for the job.

Nicccceeee! i might think about becoming a franchise!
 

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Did you say they've gone at 34K? Mine is on 46K and still good....
Really hard to measure with brakes though. If you do a lot of town stop/starting driving, your naturally going to wear them down more than if your on the motorway or A roads.
 

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Christ! Cant believe the price but then again we`ve had customers saying dealer want ?120 (?105 hr labour) for changing front headlamp bulb on a X5,so they came to us, we did it for ?15. Because apparently "you have to remove front bumper to remove headlamp", nope, just moved the lamp forward and changed it, i bet they dont even remove the bumper.

Its silly how people think that full dealer history is far better.Fair enough it keeps up a slight increase in value on the car but in reality its not a better looked after car. In my experiance i have only seen / passed on shoddy work from dealers. I dont know how they get away with it.

At the end of the day though there are probably alot more shoddy independants out there.
 

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i have used martins of basingstoke before and never will i again, what they charge for labour is disgusting. i had kerbed my wheel (while chasing kids for chucking stuff at my car[:mad:]) and bent the wishbone and new wheel needed...?1400 inc vat later and ?750 of that was for labour [:mad:]. only reason i took it there was so my warranty wasnt void.
 

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Sorry but you have been ripped...... OEM pads and discs should come in at ?200.... fitted or less

A adealer tried to charge me ?400 for diss and pads on my Accord type
r (These brakes are ligeted straight of the NSX) I bought OEM
parts for ?180....

If I was you ring round every skoda/vw/audi seta dealere and get a
qoute and I bet it will be half wht you were charged.... then get
the qoute inwriting and threaten the dealere they will pay up.

The jag dealere did it to my dad .... ?600 quid for a 20k service... rang another dealer and got it for ?230 all in .....

DEALERS ARE NOT YOUR FRIEND NO MATTER HOW NICE THEY SEEM THEY ALL RIP YOU OFF
 

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I will add half my job is dealing with dealers due to company
cars...... I also deal with Stratstones (Ferrari) alot and mate you have
been totally ripped .... if I was you i would be ringing Trading
standards ....... VW have a book time for this job (2 hours i guess)
add you dealers labour rate (?60 an hour) and the most THE
ABSOLUTE MOST should be ?320 .... if they cannot give you an itemised
receipot well get on the phone and scream at VW and trading
standards....

or if you want to justify it somemore as you have above welll so be it .... but when you buy your next car can I be the dealer
 

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trading standards wont do a thing as the dealer will simply say we checked over the whole breaking system as a matter of course which was an hours labour then you have the 2 staff it took to do the job (another easy way to double the hourly rate) and theres your 400+ quid gone.

Also remember, there are many different rates for the same products at dealers ranging from full price too -40%

Example:

Mrs Whittle-Jones (surgeon with no worries about cost or car) goes to vw for brake change, she has no idea about cars, is a regular customer and pays ?450 with no questions or fuss.

Mr Brown (solicitor who knows about trying to save a few quid) goes to vw for brake change, he is after a deal so they give him a 15% discount as they know he will go elsewhere, he has same job as mrs whittle-jones and pays ?382.50.

Mr Chipped UK (knows all about how main dealers try it on) takes customers car to vw, asks for dealer rates and gets 30% off parts and 25% off labour, he collects car same evening and pays ?320.85.
 

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Discussion Starter · #18 ·
Hang on.....Its not just front disks for ?460...

Ive had both front disks replaced (cost per disk ?51.00 ex VAT), Ive had the middle silencer replaced, ?28 I think from memory and the receipt is in the car, Pads where FOC as a favour, VAT alone was ?70 on the total bill, Labour was ?130 odd, at something like ?60 per hour. There were the usual things like clips blah blah blah but the bill is itemised and most of the cost is the labour and the VAT.

I'll dig the receipt out later and stick it on here for all to see.

Im not happy at the bill overall but Im happy that Ive got genuine VW parts and the car is running mucho smoother (silencer was knocking and had come loose a little bit so was blowing slighty I think).
 

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Hang on.....Its not just front disks for ?460...

Ive had both front disks replaced (cost per disk ?51.00 ex VAT), Ive had the middle silencer replaced, ?28 I think from memory and the receipt is in the car, Pads where FOC as a favour, VAT alone was ?70 on the total bill, Labour was ?130 odd, at something like ?60 per hour. There were the usual things like clips blah blah blah but the bill is itemised and most of the cost is the labour and the VAT.

I'll dig the receipt out later and stick it on here for all to see.

Im not happy at the bill overall but Im happy that Ive got genuine VW parts and the car is running mucho smoother (silencer was knocking and had come loose a little bit so was blowing slighty I think).
I don't think your getting what were saying mate. The middle silencer won't have been replaced. The mount will have been welded. 5 min job literally. Nothing needed about from the weld. A very very very easy ?28.

Your genuine VW parts are NOT genuine VW! They are made, probably by ATC. they would be the SAME parts as you would have bought if you went for the normal parts, by buying from Eurocarparts or most independant garages. VW do NOT make their own parts.

So basically you have paid them ?130 for something which another garage would have done for ?45. I know, I had mine done for that the last time I used a garage (bout 6 months ago and I took my own parts). I waited and they had done it within 45 minutes. The ?45 I paid INCLUDED VAT. The garage actually was Harrisons, dunno if they are anywhere else, but they are vauxhall specialists, big place.

The discs are ?40 + VAT from eurocarparts (customer price, not trade!, something like that anyway, so they have even overcharged on the discs. Pad's are not FOC as the whole thing is so damn expensive!

Don't go to the dealer again mate, honest. You have paid ?200 over the top. Your never going to get that back from a buyer just because you had your brakes changed at VW and not somewhere else.
 

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Discussion Starter · #20 ·
EJO, I do get what your saying and I appreciate your telling me to save my hard earned.

I guess if I could find a garage I could trust, then maybe I would go elsewhere but Im very very wary of garages around here as Ive had bad experiences in the past.

I do have a mate who is about to set up as a mobile mechanic and I know he is very very good (works in London and Ive never asked him to do privates before but he has always offered) so perhaps in the future he will do this sort of work for me.

Cheers though for everyones comments. Im trying to look on the bright side! Er, Im going on holiday on Friday!!! lol
 
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