Thank you for contacting MSN Messenger Technical Support. My name is Shalom and
I?ll be glad to assist you with your concern.
Based on the
information I received, I understand that you cannot sign in to MSN Messenger
and you are getting the error code 80072efd. This is indeed a trying situation
since you have tried several troubleshooting steps without any favorable
results. I apologize if this has inconvenienced you in any way and I can imagine
how important it is for you to have this issue resolved immediately. Rest
assured that I will help you resolve your concern.
When you try
to sign in to MSN Messenger, you may receive one or more of the following error
messages:
Error Message #1
"Sorry we are unable
to connect to the .NET Messenger service at this time. Please try again later.
80072efd"
Error Message #2
"Signing in to .NET
Messenger Service failed because the service is temporarily unavailable. Please
try again later. 800701f5"
Error Message #3
"Sorry we are unable to connect to the .NET Messenger service at
this time. Please try again later. 800701f6"
Error Message #4
We were unable to sign you in to the .NET Messenger Service,
possibly because of a problem with your Internet connection. Please try
again later. 80072745
The following conditions may
apply:
? You may have an incorrect HTTP proxy setting in MSN
Messenger.
? You may have incorrect HTTP proxy settings in
Microsoft Internet Explorer.
? Your firewall may be blocking
connectivity to MSN Messenger
? You may have a anti-spyware that
may be conflicting with MSN Messenger
Please try the following
solutions in the order that they are listed:
1. Test the HTTP
proxy server settings in MSN Messenger.
a. On Tools menu, click
Options.
b. In the Options dialog box, click Connection, and then click
Advanced Settings.
c. In the Options - Advanced Connection Options
dialog box, look at the Server box under HTTP Proxy. If it is empty, go to step
2. If it is not empty, click Test HTTP Proxy Connection to test the connection.
d. If the test returns an error message, there is a problem with the
proxy settings.
e. Verify the proxy settings with your system
administrator, and then click Test HTTP Proxy Connection to test the connection
again.
f. If the test does not return an error message, try to sign in
to MSN Messenger again.
g. If the test does return an error message,
clear the HTTP proxy settings:
g.1. In the main MSN Messenger
window, click Options on the Tools menu.
g.2. In the list of topics on
the left side of the Options dialog box, click Connection, and then click
Advanced Settings.
g.3. If the boxes under HTTP Proxy are not already
empty, s elect the text in the boxes, and then press DELETE.
h.
Try to sign in to MSN Messenger.
2. Optimize the settings for
Internet Explorer, and then reset the proxy server settings for Internet
Explorer.
a. Follow these steps to optimize the Internet
Explorer settings:
Access Internet Options.
?
Microsoft Windows XP:
1. Click Start, and then click Control
Panel.
2. Click Network and Internet Connections.
3. Click
Internet Options.
b. On the General tab, click Delete Cookies,
and then click OK to confirm.
c. Click Clear History, and then click OK
to confirm.
d. Click Delete Files, s elect the Delete all offline content
check box, and then click OK.
e. Click Settings, and then adjust the The
amount of disk space to use setting to 100 MB.
f. Click View Files.
g. When the View Files window appears, press CTRL+A to s elect all the
files, and then press DELETE.
h. Click Yes to confirm, and then close
the window.
i. Click OK to close the Settings dialog box.
b. Follow these steps to reset the proxy server settings for
Internet Explorer:
a. Start Internet Explorer.
Note: If you cannot browse any Web site, contact your Internet
service provider (ISP) for additional assistance.
b. On the
Tools menu, click Internet Options.
c. Click the Connections tab, and
then click LAN Settings.
d. Under Proxy server, clear the Address check
box and the Port check box.
e. Clear the Use a proxy server for your LAN
check box.
f. Click OK, and then click OK again.
3. If
you are using a software firewall such as ZoneAlarm, make sure that MSN
Messenger has been granted access through the firewall.
Windows
Firewall:
a. Click Start, click Run, type FIREWALL.CPL , and
then press ENTER.
b. On the General tab, if the On check box is
s elected, the Windows Firewall is enabled. Go to step c.
c. Click the
Exceptions tab.
d. Under Programs and Services, s elect MSN Messenger if
it appears in the list, and then click Delete.
e. Click Add Program,
click Browse, and then locate the C:\Program Files\MSN Messenger folder.
f. Double-click the Msnmsgr file.
Note: The computer
settings determine whether the file name is followed by the extension ".exe."
g. Make sure that the Msnmsgr file is added to the Programs and
Services list and that MSN Messenger is s elected.
h. Click OK to save
the changes.
4. If you have any anti-spyware programs running,
try to disable them and verify if you can sign into Messenger. If you are able
to sign into Messenger, contact the software manufacturer or refer to software
documentation to determine how to fix the conflicting issue.
5.
If you are still unable to log in to MSN Messenger, the .NET Messenger Service
may be temporarily unavailable. Wait several minutes, and then try to sign in
again. Alternatively, visit
http://messenger.msn.com/status.aspx to find out the
server status
Russell, I hope these steps resolve your concern
with MSN Messenger. If you need further assistance, you may contact us at
http://support.msn.com or simply reply to this email. For additional information
and self-help instructions, please visit
http://messenger.msn.com/Help/.
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