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Discussion Starter · #1 ·
Because I drive a high number of miles annually, one of the things that attracted me to the new Golf was VW's claim that the diesel engines could go as long as 30,000 miles between services. Since the kind of driving I do is relatively easy on a diesel engine I was suprised when, after my car's first interval service at just over 18,000 miles, the Service Interval display again started predicting another service would be required in approximately another 18,000 miles.

Sure enough, on page 14 of VW's latest price list dated 1st Jan 2005 (http://www.vw.co.uk/assets/pdf/03_New_Golf.pdf), they have lowered the maximum service interval down from 30,000 miles to 18,000 miles!

It's a good job I like my new Golf because otherwise I'd be much more upset at finding out now that my car's servicing costs are going to be nearly twice as much as I had been led to believe.

That's quite a big "E&OE"

Stuart
http://www.stuartdalby.co.uk/vwgolfmk5
 

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Discussion Starter · #5 ·
They don't differentiate between the petrol and diesel servicing intervals. They just say the maximum applies only to the diesels.

It definately did say 30,000 miles and that was just what I assumed and, as I've said, influenced my purchase decision. When I got my car and it started predicting a service around 18,000 miles I did check again and did wonder if they meant 30,000 kms but no, they were still printing 30,000 miles.

I'm not quite as suspicious as simfin. I am willing to believe there are sensors monitoring the oil quality and I'm also not as angry as I could have been because in my mind, 30,000 miles would be a very long time to go between letting someone check out the car. That said, it's such a major error which will have a not-insignificant effect on owners' servicing costs and some people might not have bought the model if this was clear from the outset.

Stuart
http://www.stuartdalby.co.uk/vwgolfmk5
 

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Discussion Starter · #9 ·
Well I have been in contact with Volkswagen Customer Services and apparently the maximum Long Life Variable Service intervals for Mk V Golfs has not changed from approximately 30,000 miles for diesels and 18,000 miles for petrol engined vehicles.

What has changed in the latest price list is how they describe the maximum Long Life Variable Service interval. Previously they quoted 30,000 miles with the proviso that this was only achievable by diesel engined vehicles. Now they quote 18,000 miles, without any proviso, which in fact only applies to petrol engined vehicles. They no longer state any figure for the supposedly higher maximum achievable by diesels.

So what this means for me is that approx 18,000 miles between services is what my car thinks is appropriate for my car useage & driving style. I would have thought that mainly doing 50+ mile motorway journeys at a cruise controlled 70mph would have got me nearer to the 30,000 mile interval but apparently not.

Stuart
http://www.stuartdalby.co.uk/vwgolfmk5
 

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Discussion Starter · #27 ·
Had a letter from VW Customer Service today correcting what they had told me on the telephone a few weeks back (and reported in my post here on 24th Feb).

They have now confirmed, as I have suspected all along, that the 30,000 mile maximum service interval for Mk Vs on the Variable Longlife servicing regime is indeed incorrect. It is in fact only 30,000 km (approx 18,500 miles) for both diesels and petrol engined cars.

So anyone else who was hoping to one day see the flexible service indicator reporting more than 18,500 miles until the next service.... forget it.

Stuart
http://www.stuartdalby.co.uk/vwgolfmk5
 

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Discussion Starter · #32 ·
Things have moved on. Companies make engines which are much more efficient now. Manufacturing standards have also improved signifantly. If engines have been designed to go 30,000 miles between services (when driven in a particular manner), seems a bit of a waste of money to change it's oil as often as you had to do with older cars.

If people feel happier changing their car's oil more frequently than their Mk V suggests, that's fine. Personally I'm a believer in the advancement of technology :)

Stuart
http://www.stuartdalby.co.uk/vwgolfmk5
 

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Discussion Starter · #36 ·
Nothing has changed as far as the engine is concerned. Maybe VW never intended the Golf Mk V to go 30,000 miles between services.

But for them to have printed 30,000 miles (not kms) in all their literature for nearly 12 months and then to suddenly correct their mistake and hope that some high-mileage customers wouldn't feel a bit let-down, I thought, deserved a little compensation. This I have now got and am happy with how VW have dealt with this matter.

Just to add another little bit of info (and risk confusing more people). VW are still claiming that their "main" longlife service regime (not to be confused with the "flexible" longlife service regime of the MkV's) still has a maximum of 30,000 miles between services. By "main longlife service regime" I think they mean fixed service intervals but still using the super-dooper/expensive longlife oil. That sounds to me like VW have designed some engines to go 30,000 miles between services. I wouldn't be surprised to hear that the MkV Golfs' engines could go 30,000 miles between services but this new "flexible" regime has been introduced with a lower maximum just in case of any problems. (The problems mentioned in other posts about the Variable Service Indicator being a good example of such).

Stuart
http://www.stuartdalby.co.uk/vwgolfmk5
 
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