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Mokeylock
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Discussion Starter · #1 ·
My car went into VW dealership in Finchley Rd London (O2 center) to get the 4-wheel drive looked at. The fault was fixed, i was told the car's ready to take, I picked it up and this is how it looked!!!

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I didn't notice this believe it or not till I drove away and my friend called me up from his car to tell me my car's SCREWED from the front! imagine my feeling.....

Took it back to the messed up dealer straight away and flipped out... "It's ready!!! ARE YOU KIDDING ME... I GOT NO BUMPER".. anyway, to cut a long story short... They are getting me the same bumper, painting it, fitting it all without me paying a pence. I guess i should be ok with it but i'm still fuming, I still have to wait till after new year... i mean how incompetent can they be.. someone must have done it and someone must have decided "Hey! i think i'll keep this a secret and no one will notice!" GRRRR....

Once again, VW Dealership in Finchley Rd london, in the O2 center... go at your own risk
 

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That's bad news, lucky you though they offered and accepted liability, my stealership damaged my wheels hubs and won't make them good even after intervention by vw uk.
 

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That sux man!

I remember taking my car to VW Autobahn in Orpington for servicing
(back in 2001) and remember seeing the mechanic drive hard and fast
into the garage because the garage was on a slope, so all the cars
would scrap the front valences on the way in.

The only way in was to ram the car at speed into the garage.

Nice!
 

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Consider yourself lucky. At least they owned up after you had driven away, they could have denied it !!!! A shiny new bumper cant be bad and at least you can still drive the car.
 

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Blimey, I'd be going mad if that was me...damn right they should be
replacing everything! Get the damaged bumper back after they've replaced it with your new one and
flog it on ebay or something! :)
 

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That sux man!

I remember taking my car to VW Autobahn in Orpington for servicing
(back in 2001) and remember seeing the mechanic drive hard and fast
into the garage because the garage was on a slope, so all the cars
would scrap the front valences on the way in.

The only way in was to ram the car at speed into the garage.

Nice!
yeah similar thing happend to me- booked the car to have the bonnet
catch looked at and I spotted the so called "mechanic" flooring my mk4
into the garage and as its lowered and suspension`s a bit stiff, but he
still kept on booting the car up onto the ramp and blipping the
exhaust.

sometimes i wonder if it is even worth taking your car to a stealer,
better to know a proper mechanic who knows what he`s doing, but some
buyers look for the all important stamp in the book. :-(
 

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That sux man!

I remember taking my car to VW Autobahn in Orpington for servicing
(back in 2001) and remember seeing the mechanic drive hard and fast
into the garage because the garage was on a slope, so all the cars
would scrap the front valences on the way in.

The only way in was to ram the car at speed into the garage.

Nice!
yeah similar thing happend to me- booked the car to have the bonnet
catch looked at and I spotted the so called "mechanic" flooring my mk4
into the garage and as its lowered and suspension`s a bit stiff, but he
still kept on booting the car up onto the ramp and blipping the
exhaust.

sometimes i wonder if it is even worth taking your car to a stealer,
better to know a proper mechanic who knows what he`s doing, but some
buyers look for the all important stamp in the book. :-(
Yep, which is why I won't ever take my car to a VW garage. My car only gets worked on by a trusted VW specialist.

I've only ever been back to the dealers for warrenty work. Even
on my R32 they managed to scratch the doorsill. Can't be
bothered with dealing with them to chase it up.
 

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Yep, which is why I won't ever take my car to a VW garage. My car only gets worked on by a trusted VW specialist.
I've only ever been back to the dealers for warrenty work. Even on my R32 they managed to scratch the doorsill. Can't be bothered with dealing with them to chase it up.
My sentiments exactly.
 

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Mokeylock
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Discussion Starter · #9 ·
Yep, which is why I won't ever take my car to a VW garage. My car only gets worked on by a trusted VW specialist.
I've only ever been back to the dealers for warrenty work. Even on my R32 they managed to scratch the doorsill. Can't be bothered with dealing with them to chase it up.
My sentiments exactly.
I'm a believer also. I'm never going back to the dealers unless i'm forced to.

Thought i'll add this, the dealership I went to has speed bumps all the way down towards it. There are 2 dealerships after these speed bumps, Audi and VW. I ALWAYS, ALWAYS see their engineers flooring customer's cars over those speed bumps. In fact, once i went out for a test drive with one of the engineers, I drove out of the dealership (slow over the bumps) and on the way back, the engineer was driving. I had to stop him after the first speed bump and tell him off for driving the car on it so fast (the bottom actually HIT! with me IN the dame car!!!). You wont believe what he said next..."yeah, that's the problem with these lowered cars" i just said "mate, the problem is ur driving it too fast over the speed bumps, they are there for a reason and ur bound to break something if u drive that fast over them, lowered or not!"

... anyway.... i'm glad they are modifying my dub for me...lol i guess that's a slap in the face for them "... some things are better left alone..." WHATEVER?>?>
 

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Service history or no service history, when i come to sell mine, i don't care if not having those VW stamps in my book will mean i get a lower price for it, but i won't be that bothered because at least I know how well it's been looked after instead of letting VW test pilots wreck it!!

I'll be taking mine to Awesome, heard nothing but great reports about them! [:D]

P.S. If they did that to mine, i think i'd torch the bleeding place! [:mad:]
 

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yh m8 the vw stealers in Swansea told me my car was finish (some1 had driven into my rears driver side wheel/arch - sorta a t bone job) My car was with VW fro 5Weeks!!!! for 11hours work.

was glad 2 get it back and they tell me its done - i go to look at the work - and the bloody paint was all pealing and flaking off around the arch - OMG !!!!!

I went nuts - the paint was so thin and pathetic u could actually scrap it off with your nail!!!!!

and for the same job the body guarantee form asks for milage - the forms filled in by the staff for you to sign - well under milage for mine it said milage = 872161 miles (obviously a two yr old car has more than three quarters of a million miles on it!!!!) how worrying is that - they wrote my phone number in the space (dont worry thats not my exact phone number im not that dumb lol)

i think it can be said that dealers suck most of the time
 

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Jeez! I would have gone totally mental over that! I once
had my old pug in for 2 weeks for running faults, ecu replacement,
sensor replacement etc.. and they managed to take the cable out of the
diag pc and scratch the connector all the way down a wing resulting in
a huge deep scratch! They got some cheap guy in to "patch" it up
and it looked aweful, obviously not the same colour and not blended in,
so i told them to repaint the whole front end and blend it in
properly.. they took 2 months to book me in for that! are all
main dealers incompetent?.. so annoying!

Good they are fixing it for u tho.
 

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I work in a main dealer not VW (luckily) and all i can say is it is worrying what some so called technicians get upto in customers cars. I treat a customers car as if it were my own. I dont want my pride and joy nailed around and drivin stupidly so i don't do it to customers cars. Also shows what pride you have in your own work to how careful you are when working on cars.

I went for an interview to work at the local VW stearler went in their workshop to be showen around and remember seeing this tech and an apprentice in a V6 4mo revving it up in the workshop like goons.

Once i left the interview they passed by going out on raod test. As i was driving away i saw them tear off up the road like loonys!
 

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Mokeylock
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Discussion Starter · #14 ·
I work in a main dealer not VW (luckily) and all i can say is it is worrying what some so called technicians get upto in customers cars. I treat a customers car as if it were my own. I dont want my pride and joy nailed around and drivin stupidly so i don't do it to customers cars. Also shows what pride you have in your own work to how careful you are when working on cars.

I went for an interview to work at the local VW stearler went in their workshop to be showen around and remember seeing this tech and an apprentice in a V6 4mo revving it up in the workshop like goons.

Once i left the interview they passed by going out on raod test. As i was driving away i saw them tear off up the road like loonys!
My nightmare....
 

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Mokeylock
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Discussion Starter · #16 ·
Thought i'll update you guys on what's going on... as usual not much progress just more bad news.

First of all VW call me up tellin me the bumper arrived so I gave them the car but got a call by the evening telling me the bumper that arrived isn't the same one (GRRR)... they already spoke to the people that sent it over (R&A Design) and according to them this is news to them and they didn't know either. They contacted the company that makes the bumper in germany and as it turns the bumper was a no seller and has been discontinued... that's not the bad bit

wait for it...... the bumper I had was the only one ordered into the UK !!!!!

I dont think I should go on.... (most of you would agree)..

... anyway, this is how the rest went.

R&A offered to get me any bumper they sell for no extra price and they will do me (ie. VW) a discount... I look at all their bumpers but nothing stood out. Instead I remembered seeing something very nice in a VW Performance mag I had... I looked up a few issues and found the bumper.

It's another "You either hate it or love it" one... from what i've been told so far, apparently I'll be the first to order it into the UK (german made).... I'm not gonna spoil the surprise just yet but showing pics of it but VW should be ordering it soon and it takes 14days to come over. I'll post some pics when it's on the car unless there's another chapter to this freaking nightmare!
 

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Mokeylock
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Discussion Starter · #18 ·
Hi guys,

<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:eek:ffice:eek:ffice" /><o:p> </o:p>

Another update?

The new bumper is still on order, I?ve been given 10 days estimated delivery time which is all good news. The bad news is that R&A Design have done a 180 with their previously great customer service?. They use to be such a good company with really good customer service till they sent me the wrong bumper but wont take it back or refund it !!!!

<o:p> </o:p>

It?s the correct ?name? for my bumper but my bumper was discontinued and another design has been made under the same name (in around 2004)? But (and it?s a big but), this hasn?t been updated on R&A?s website and that?s why customers WILL make the same mistake over and over again.

<o:p> </o:p>

The problem is in VW?s hand, as its their money they?ve spent so far but I?ve been trying to help them out so I contacted R&D Design asked them (the manager) to do something about this situation as I ordered one bumper, and a totally different one arrived at VW and I don?t want it or any other ones they supply, I want a refund as it is NOT my faulty (or VW?s fault) in any way?. But still they wont give me a refund?they will only replace it with another design (and I don?t like any of the ones they have) What do you guys think I should do??

<o:p> </o:p>

What I know is this, before they sent me the bumper, it had been sitting around in their office for a while and they?ve been trying to get rid of it but without any luck till I (& VW) came along and they thought they?ll pull a fast one. According to them, they wont refund it cause they cant send it back to <?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:eek:ffice:smarttags" /><st1:country-region><st1:place>Germany</st1:place></st1:country-region> but I happen to know this is a lie and this bumper has been in the <st1:country-region><st1:place>UK</st1:place></st1:country-region> for months without selling and THAT?S the real reason they wont refund it?. But I can?t prove it, what should I do to help VW get a refund on the wrong bumper that R&A Design has sent over.
 

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Go for an R32 front bumper or Anni front bumper instead. That way you can be sure of an expert job and fit etc and also a full warranty on that.

~ Maxie
 

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Hi guys,

<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:eek:ffice:eek:ffice" /><o:p> </o:p>

Another update?

The new bumper is still on order, I?ve been given 10 days estimated delivery time which is all good news. The bad news is that R&A Design have done a 180 with their previously great customer service?. They use to be such a good company with really good customer service till they sent me the wrong bumper but wont take it back or refund it !!!!

<o:p> </o:p>

It?s the correct ?name? for my bumper but my bumper was discontinued and another design has been made under the same name (in around 2004)? But (and it?s a big but), this hasn?t been updated on R&A?s website and that?s why customers WILL make the same mistake over and over again.

<o:p> </o:p>

The problem is in VW?s hand, as its their money they?ve spent so far but I?ve been trying to help them out so I contacted R&D Design asked them (the manager) to do something about this situation as I ordered one bumper, and a totally different one arrived at VW and I don?t want it or any other ones they supply, I want a refund as it is NOT my faulty (or VW?s fault) in any way?. But still they wont give me a refund?they will only replace it with another design (and I don?t like any of the ones they have) What do you guys think I should do??

<o:p> </o:p>

What I know is this, before they sent me the bumper, it had been sitting around in their office for a while and they?ve been trying to get rid of it but without any luck till I (& VW) came along and they thought they?ll pull a fast one. According to them, they wont refund it cause they cant send it back to <?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:eek:ffice:smarttags" /><st1:country-region><st1:place>Germany</st1:place></st1:country-region> but I happen to know this is a lie and this bumper has been in the <st1:country-region><st1:place>UK</st1:place></st1:country-region> for months without selling and THAT?S the real reason they wont refund it?. But I can?t prove it, what should I do to help VW get a refund on the wrong bumper that R&A Design has sent over.
It's quite simple they have to replace with the bumper you ordered (e.g. the one shown on the website) or give a full refund. What they supplied isn't what you ordered and that is the only thing that matters. Send them an email telling them what you expect and CC it to their local trading standards.
 
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