[boraboy]

Had my Bora serviced on Tuesday, admittedly it was 2500miles late but I've been busy.

As I drove away from the dealer the Engine management light came on, of coarse the technicians had gone home by then so I had to return next day.

When I returned they told me they would look but if it needed any work I would have to pay as it was now warranty invalid.... After a discussion about it in which they told me it was because I went over on the milage and that there was nothing they could do about it they gave me customer services number.

So I phoned customer services and explained the situation, they told me there was a glitch on the system and that they would change it back.

I am now covered again, but they also told me that the dealer should of check with them in case of problems like this.

Typical dealer only doing half the job and leaving the customer to sort out the mess.

 

[The Walrus]

biffS as always

 

[robo-toda]

Quote: posted by boraboy on 14/01/2005 13:52:05

Had my Bora serviced on Tuesday, admittedly it was 2500miles late but I've been busy.

As I drove away from the dealer the Engine management light came on, of coarse the technicians had gone home by then so I had to return next day.

When I returned they told me they would look but if it needed any work I would have to pay as it was now warrenty invaled......

After a discussion about it in which they told me it was because I went over on the milage and that there was nothing they could do about it they gave me customer services number.

So I phoned customer services and explained the situation, they told me there was a glitch on the system and that they would change it back.

I am now covered again, but they also told me that the dealer should of check with them in case of problems like this.

Typical dealer only doing half the job and leaving the customer to sort out the mess.

Not entirely unusual.Tends to depend on your dealer.

 

[zekegti]

They will try to worm their way out of any thing.

Bloody stealers make me so angry!!!

 

[fatbob]

Quote: posted by zekegti on 14/01/2005 17:48:29

They will try to worm their way out of any thing.

Bloody stealers make me so angry!!!

As per all retailers.

When you spend that much dosh, it's the small things that will make you back - like Customer Service!!!

 

[Milkfloat]

Actually the dealers are right. You can only go 2 months or 2000 miles over your scheduled service. If they do look at you car for free it is due to them being nice to you.

 

[Rally_Chris]

Agree with Milkfloat there - in this case I'd think myself extremely lucky that they've honoured the warranty so fair play to your dealer!

 

[talk-torque]

Have to agree with Chris and Milkfloat. The service schedule is there for a purpose, plus you've got the dash warning light to tell you service due a long while in advance. I'd say you've been pretty lucky. Def not an occassion to moan.

 

[dubzter]

lucky boy, they could've screwed you big time if they wanted.

 

[RichieDan]

Agreed, lucky! If you wanted to have felt the wrath of the dealer, you could have very easily! lol. Which I was as lucky as that at the moment! lol

 

[Cat1.4]

I think what boraboy was highlighting was the breakdown in communication between VW UK (assuming this is what he means by customer services) and dealerships - not the fact that his warrenty was rendered invalid.

Although he doesn't say what was actually needing done to the car - depending on what that is, just 2.5k over the indicator sounds a little harsh to me - probably why VW UK had no quabbles in re-instating his warranty status instead of arguing otherwise as they can be wont to

 

[talk-torque]

2.5K over a standard service interval of 10K = 25%. Harsh? Dealers are given rules by VAG about the conditions under which they will pay back the dealer for warranty work done. Maybe the dealer could have checked with MK before declaring the warranty void, but that is their only error here. MK have made an exception, based on the circumstances - I wouldn't advise expecting similar treament every time.

 

[weeloon]

Not that I like to dispute what anyone says in a thread but...

Actually the dealers are right. You can only go 2 months or 2000 miles over your scheduled service. If they do look at you car for free it is due to them being nice to you

This is completely wrong and has been since October 2001 when block exemtion came into affect, but many dealers didnt read the paperwork when it arrived but when you phone customer services, hey presto the car always get put back into warranty.

Any car sold after this date has a 2 year unlimited warranty going up to a third year if the mileage is under 60'000 miles regardless of, wait for it...................ANY SERVICE HISTORY whatsoever.

All manufacturors in the EU know this but dont advertise the fact because the dealer will lose out in service work.

The only reason the warranty work will be refused is if a part has failed that could have been repaired if noticed at routine servicing.

My advice is to have the car vw serviced the entire time it is in warranty but just thought you should know it doesnt have to be anymore.

 

[boraboy]

As CAT1.4 pointed out, it is more a case of lack of communication between the dealer and MK that annoyed me, if I was an arguementative person I could have had a good go at the dealer as I'm sure many would, but I just took the number and called MK.

If they had tried to charge for the work they had done I would of pointed out that two weeks previous to this the light had come on and for the same reason (temp sensor) and all they did was reset the code and promise to look at it on the service which they didn't. They told me as it hadn't failed again it was OK.

But if I get to the next service (40,000) before the warrenty is up in september, I will make sure it gets done on time. At least they'll do more than an oil change on that one.

 

[Mikedav]

Well at least they have not spotted the fact your car is chipped either!

 

[Si_1.8T_Bora]

Doesn't the fact that your car has been chipped mean that the warranty is invalid anyway?

 

[boraboy]

They probably think its chipped when they see it, but its APR, so I had changed it back to standard.

The way I understand it is if they can blame something directly to your mods they will try. I've had a coil pack, maf sensor and now the temp sensor all under warrenty without any problems. They didn't even mention the Pipercross filter when they did the MAF, which I thought they might try.

I've read cases of dealers changing faulty ECU's after chipping without question, luck of the draw I guess.