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Discussion Starter · #1 ·
Hi

Can you believe this, I put a deposit on a 2nd hand Golf Annie GTI TDI at Benfield Motors in Newcastle, A VW main dealer. I was due to pick the car up tomorrow and they have phoned me today to say the car is no longer available for sale, this is after I paid deposit, arranged loan, insurance etc etc.

The dealers have accepted that they must find me a replacement car and have offered me ?500 off a new golf. They said that because the Annies are few and far between they simply cant get me one. However I have found another main VW dealer who have one for sale of exactly the same spec, surely they can just get it delivered to my local VW dealer.

Can anyone help as i'm getting nowhere.

Rich
 

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Discussion Starter · #5 ·
Here's the best bit, I sold my Golf at the weekend and currently have no motor at all!! I'll have to go straight to the top tomorrow and kick some ass. Does ?13,995 sound about the right price? or does it seem a bit rich?

Sounds like you got a bargain at ?13k
 

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Discussion Starter · #9 ·
I have a copy of the contract that we both signed, so if they don't give me any joy in the morning i'm going to go through and sort it out with the dealership manager. The excuse they gave me was that the car was meant to be traded in but decided not too, they have been very vague over the whole thing.

Think I will try the solicitors letter if I get nowhere tomorrow.
 

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Discussion Starter · #12 ·
yes they sold me the car that they didn't even have in their posession, this was unknown to me until the car didn't turn up!

I got no joy at all at the stealers today. After speaking to the Branch manager and after a promise for him to ring me back I'm still waiting for his phone call. So I have sent a fax an e.mail to the Owner of Benfield Motor Group and he is to phone me 1st thing in the morning, I won't hold my breath.

The next step is for me to go through to the garage and make a bit of a scene until they agree to give me a courtesy car until they find me a silver anni.

Unfortunately they seem to just think I'm going to go away and are not making any effort to sort it out, hence I have borrowed a fiesta[:'(] off a friend so I can wait for them to sort it and have full intetion of taking this through the legal route to highlight the way they treat people. I have a half hour appointment with my solicitor tomorrow for free but after that this could cost me a fortune and BENFIELD MOTORS know it.
 

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Discussion Starter · #14 ·
Good idea, I'll give trading standards a call tomorrow morning to get an idea if I have a case against them. I'll keep you all posted once I get word back from the owner of the garage, I'm going to insist on a way forward by the close of business tomorrow.
 

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Discussion Starter · #18 ·
Well I phoned the stealers today (again and again) until I spoke to the dealership manager and the owner of Benfield Motor Group. The plot seems to thicken. They have said that they will contact the BMW garage that was supposed to supply them with the car and trace where it has gone too, they think it has been sold to a different garage for more money. I personally think that they have got the car and have either sold it to someone else for more money or are hoping to get more money for it from someone else. I have a feeling it might unexpectantly turn up tomorrow.

If they find where the car is they will pay whatever cost to get it back. If they cant locate it they have already got their buyer trying to purchase a replacement for me. They have also said that they will sort out a loan car until they have my Anni. What might have helped is that I lodged a complaint with Trading Standards and contacted a member of management at the VW head office to express my concerns.

So I guess I will find out what is happening tomorrow, if I get no joy I will see the solicitor and I'll post the dealership manager and owners e.mail address.

Cheers for the offer of a petrol but I am set on getting a diesel.
 

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Discussion Starter · #20 ·
Hi

Well phoned the stealers AGAIN today and to my surprise they still don't have it sorted !!! So once again after a heated argument they told me to come through to the stealership and they will give me a loan car until my Anni is ready. Just been to stealership where they give me a new golf mkV out of the showroom, they marked on hire form that the car was in mint condition so I got the owner to check over it with me before I drove off, it had deep scratches all over the rear quarter, I wonder if I didnt check if they would have blamed me for the damage on my return????. I told them they won't get their car back until they sort out the Anni, so hopefully will get sorted on monday.

Some smart Ar*e from their customer service said that they thought I was being a bit unreasonable asking for a car of exactly the same spec? I bet he wishes he never went into work today!!!!

So much for going to a main dealer to get good service.

Still lodged complaint with trading standards so hopefully they will think twice about messing people around in the future.
 

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Discussion Starter · #24 ·
Hi All

Well thought I would update you on whats happening at the Stealership. BENFIELD VW (stay away from them) have demanded that I return the Golf MK V loan car as they say they only loaned it to me whilst they try to sort the golf I ordered. Since they cant sort that golf they want the car back, I dont think so!!!

After taking advice from trading standards they have advised me on the wording of a letter which has been sent recorded delivery today, I have given them 21 days to sort me a silver Anni diesel, after the 21 days I will buy one from elsewhere and claim the difference in cost plus expenses. Trading standards think they will give in by then and sort the car out. Until then I have their car!! If it went to court trading standards reckon the judge will be inmy favour as they have totally breached the contract.

Bit of a pain in the a*se but thats about as much as I can do at the moment unless anyone else has any ideas????

Rich
 

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Discussion Starter · #26 ·
Hi

Yes would be interested in silver anni with under 30k on clock.

VW Stealer phoned me back today and said that they will sell me any new car at cost price, therefore aprox 12% off list price. What do you guys think?? would it be wise to get a GTI or GT TDI and simply sell it straigh on??

Rich
 
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