Big lying ****ards !!
Great quote and service until you want to make a claim
Then it all goes west and their customer service becomes non existent
My V6 got written off last year. A few summarised details . . .
It took from the beginning of Nov until mid Dec to decide it was uneconomical to repair
Then they told me a load of rubbish saying that the claim was delayed as the DVLA was not giving them my licence details
I spoke to DVLA who said they'd never recieved any request so Elephant said they sent it to the wrong dept in the DVLA - yeah right, you deal with the every day and mine is the only request which goes to the wrong department, pull the other one !
From Nov until mid Jan when they finally settled, the claims handler never returned my calls or responded to any letters herself
The original offer they made me was £14,250, after a strongly worded letter about the DVLA fiasco they upped it to £16,500
If you want more information, PM me, I'd be happy to help or look for the thread entitled 'V6 Write Off'
Also, my premium went up 25%. Direct Line of all people are cheapest for me at the moment
Finally, I'm getting called every other day from the guy who bought my car from salvage, where did he get my number, Elephant, so now I going to have them under the Data Protection Act !