Volkswagen Mark IV Forum banner

1 - 20 of 66 Posts

·
Registered
Joined
·
78 Posts
Discussion Starter · #1 ·
Hi All,

As you know my 1.8T went in for its 60,000 service, M.O.T, Aircon service and recharge, cambelt change,Waterpump and tensioners and had been quoted ?700 all in. So I arrived promptly at the dealers for 07:30 bearing in mind that this specific dealer is a 30 minute drive from my house.

When I went to the service desk I was told that the m.o.t. would not be carried out as the 3rd party m.o.t. station which they use was shut for the festive period although they failed to tell me this when I booked the car in at the beginning of December(problem 1)I than was told that the courtesy car had an insurance excess of ?1000 so I could either run the risk or pay a tenner to waiver the excess for a bloody 1.2 Polo!!! (problem 2) I went out to the courtesy car and found the fuel light on and shortly after departing the garage it ran out of screenwash (problem 3). I got a phonecall message saying that the rear pads needed changing and that they needed the authorisation to carry out the work...fair enough, 2 phone calls to them later each time saying the service department were busy and would phone me back, but never did until I got a phonecall back saying that the car was all finished, I questioned this as this seemed a short period of time for the amount of work booked in. It turned out they had only carried out a minor(lube) service and done the aircon and that was it. By this time I was getting pretty annoyed. The lady on the service desk(who will remain anonymous) basically said they wouldnt do the cambelt, waterpump. and tensioners because it was all unessecary work and hadnt done the brakes as I had left the mechanics standing about (despite the two phone calls back!!) I demanded the correct service be done and than leave the rest and I would take it to another VW dealership before I could finish the conversation she put the phone down.....(oh dear!!). I went to collect the car and as I walked in and told the reception who I was this lady service advisor made a rude comment which will also remain anonymous as I have made an official complaint against her. The car was comming off the ramps when I walked in but she kept me waiting a good 20 minutes to give me the invoice before informing me the o/s cv boot is split and now not only the rear pads need replacing but so do the discs probably due to me running the pads so low I spose!! this is also bearing in mind a vw mechanic telling me last month rear pads had 8000miles left on them and ive done less than a 1000 miles since.

The sales team are disgusted with the way that I have been treated by this advisor and the service team and are taking my case to the branch manager as well this car was purchased on the approved used car scheme and needs all this work 4000 miles and 4 months down the road they agree this is not on and quite frankly is disgusting.So now I wait to hear back on what the dealers are going to do. The moral of the story is if you want to buy a car off vw of st.Ives than by all means go and see david or colin they are faultless at what they do, truly brilliant but if you want maintenence work completed...........

So should I have the cambelt etc done somewhere else or do what this 1 service advisor says and have it done at 120,000miles????(let me think!!!)

Rant over

Sorry chaps
 

·
Registered
Joined
·
771 Posts
Mate, I'd write a letter complaining about this to VW Customer Service, the Branch Manager and Autoexpress. This is yet another story of shocking VW service!!
 

·
Registered
Joined
·
614 Posts
well thats about right of VW antics i think there all grease monkeys at vw as when they get there full training they all get to start up on there own
 

·
Registered
Joined
·
614 Posts
good luck but there the same even vw "HEAD" OFFICE are same like taiking to a brick wall Quote: posted by hornetrider on 30/12/2004 12:38:52

ay carumba!

words fail me mate! go to VW Customer Service and kick up a stink!
 

·
Registered
Joined
·
147 Posts
So sorry to hear about your probs, but this type of service is becoming typical of VW Dealers.

I think you should NAME & SHAME this dealer immediately!!
 

·
Registered
Joined
·
614 Posts
yes thats right and where all suckers just look at new GTI what only in show rooms for what about 1 min and we cant even drive that "VW HA STICK THE NEW GTI WHERE THE SUN DOES NOT SHINE"[}:)][B)][:D]Quote: posted by Tony D on 30/12/2004 12:41:45

So sorry to hear about your probs, but this type of service is becoming typical of VW Dealers.

I think you should NAME & SHAME this dealer immediately!!
 

·
Registered
Joined
·
78 Posts
Discussion Starter · #10 ·
There has been a letter sent to the branch manager as well as the two best saleman going to him aswell and ive also sent a letter to Vw Uk head office, I know that 53000 is early to do a cambelt but I wanted it done for my piece of mind and because all you guys recommend around the 60,000 mark as do decent VW dealers. I always value all your help and advice being owners/experts/enthusiasts yourselves. The sales staff are hopeing that the manager is going to have the rear discs and pads replaced and the cv boot f.o.c. but we will c.

I mean who on hear would leave a cambelt to a 120,000 and can anyone tell me what the job of the cv boot is and is it really dangerous for me to keep driving on it b4 they replace it??
 

·
Registered
Joined
·
722 Posts
Play them at their own game, get a signed directive from them saying that the Cam belt etc needs changing at 120,000, with the cost onus on them if it goes pop. I bet they wont do that! You are the customer, and I presume always right! You dictate the work that you want doing, with a equation of ri8sk, necessity, and advice from 3rd parties, it is your car not their's!
 

·
Registered
Joined
·
59 Posts
The boot on the CV joint is to prevent the ingress of dirt & water into the bearings, and to keep the grease in. I'd get it fixed soonish otherwise you are looking at a new CV joint.

Sounds like your stealer is worse than that shower at Milton Keynes. Hope you get somewhere.
 

·
Registered
Joined
·
654 Posts
This is bad, it doesn't take any effort to be nice to customers! Down to no pride in their work.

Which stealer was this Chris?
 

·
Registered
Joined
·
149 Posts
Looks like this dealers can go in the bin along with the ABRIDGE Dealers in LOUGHTON !!!!!

(Name and Shame all day long for me!!)
 

·
Registered
Joined
·
78 Posts
Discussion Starter · #15 ·
VINDIS, ST.IVES mate, dont get me wrong the sales department especially David Beer and a gentlemen called Colin are 150% brilliant but the service department is the worst that I have ever been to or heard of, It is shocking. Dont know wether to get the car booked in somewhere else for rear brakes, cv boot etc or to just wait and see what the manager is gonna do. Problem is back to work tuesday!!
 

·
Registered
Joined
·
100 Posts
Vindis in Bedford aren't much better. I only go there as it's close to home and the Wayside in MK are supposed to be worse.

I have heard that Vindis in Sawston are pretty good so worth giving them a go.

Dave
 

·
Registered
Joined
·
813 Posts
SHOCKING.................NOT

This is typical VW service. Thats why Im taking mine to a VW Specialist next service.

A messsage to dealers: You make nice cars BUT your service is not so nice. If fact its......blinding blanking......and thats at all THREE(3) dealers Ive beens to.

Anyway goodluck Chris.
 

·
Registered
Joined
·
78 Posts
Discussion Starter · #19 ·
cheers dlyall. It may well be Sawston that get the work as its close to where I work. Shame its a Vindis group garage really........But yeah ive heard its good off a couple of other people to.
 

·
Registered
Joined
·
798 Posts
Chris, try Wayside Letchworth next time, doubt if they can do worse

than Vindis, they ain't perfect, but as I said on your last thread

they have always done a reasonable job for me and I've had my car in

there at least 1/2 a dozen times with no real grief.
 
1 - 20 of 66 Posts
Top