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Discussion Starter · #1 ·
Just got the undertray etc replaced after the car was grounded, as noted on a previous thread. As my car is a 150pd, the parts differ from a 130, in so far as one of the side panels has a hole cut in it where a pipe fits to afford extra cooling for this engine.

So they fit the wrong one, and because the fresh air pipe from the front valance won't fit they take it off and bin it!

I've phoned them, had a rant and even provided them with the correct part numbers to sort it out. It doesn't help when you don't want to be there in the first place after a 12 hour night shift, and after reporting to the i've oil coming out of the intercooler pipes, inner C.V. joint and gearbox drain plug they say nothing is found!

Every dealer in the Greater Manchester area is a waste of time!

Waiting for a call back......
 

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Discussion Starter · #3 ·
Smith Knight Fay, Bolton.

They own every dealership in Manchester, and service is getting worse. I was sat outside whilst they did my car and I was watching brand new cars getting thrashed straight from cold off the transporter and off down the road, and someones mk5 55plate Golf obviously ready for pick up also get slagged down the road!

That is something that really gets my back up, a complete lack of respect. I used to use the Manchester central dealership but vowed to never go there again after seeing and hearing the cars wheelspin across the workshop in full view of the public.
 

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I live near Smith Knight Fay Stockport. I sometimes go into the
parts department, watching people in Service. People come in, no
service advisor available, asking them to take a seat...and someone
will be over. Now that would ?$%^ me off, especially if I was
just dropping my car off. I prefer to fit any parts in their car
park if it's a quick job... Oh and the car park, it's a trial in
itself finding a space! <Rant over>

If anyone knows any decent dealeships in the Manchester area, I'd be very interested.
 

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Smith Knight Fay (Bolton)....money grabbers!! - but the guys behind the parts desk are great and very helpful. Anyone recommend/know of any decent VW/Audi specialists in Bolton? There's Westhoughton VW/Audi on Deane Rd but I've never used them...
 

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sorry to hear your troubles Gary. Has anyone tryed gilbert lawtons in altrincham or Macclesfield? Ive used the Macclesfield dealer once for service and they were spot on. But now i get my mate at Audi to do all my servicing. He charges me peanuts, he does it at the dealers on a saturday morning, and i get to drink their coffee and eat their biscuits.
 

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I was sat outside whilst they did my car and I was watching brand new cars getting thrashed straight from cold off the transporter and off down the road, and someones mk5 55plate Golf obviously ready for pick up also get slagged down the road!
Pretty much the norm everywhere in my experience too, although there's chap on here who works at dealer (In Aberdeen I think) and seems to believe that's not typical of how cars are treated......
 

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I was sat outside whilst they did my car and I was watching brand new cars getting thrashed straight from cold off the transporter and off down the road, and someones mk5 55plate Golf obviously ready for pick up also get slagged down the road!
Pretty much the norm everywhere in my experience too, although there's chap on here who works at dealer (In Aberdeen I think) and seems to believe that's not typical of how cars are treated......
You mean me[:D]

Its a dealership in Peterhead that i work (wouldnt touch Aberdeen with a bardge poll)

I can only go by what happens here but with some of the storys that i hear about other dealership from people on this forum I cant believe thay get away with half of it..........& also with prices aswell.........every price I have seen quoted on here from a dealers we are ALWAYS cheaper.........just goes to show how high the labour rates are down south
 

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sorry to hear your troubles Gary. Has anyone tryed gilbert lawtons in altrincham or Macclesfield? Ive used the Macclesfield dealer once for service and they were spot on. But now i get my mate at Audi to do all my servicing. He charges me peanuts, he does it at the dealers on a saturday morning, and i get to drink their coffee and eat their biscuits.
Are they nicer than VW coffee and biscuits? It's not bad at my two local VW places [:p]
 

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Has anyone tryed gilbert lawtons in altrincham or Macclesfield?
Used the Macclesfield branch for some parts when I was working in Wilmslow - very helpful chap was extremely knowledgeable about VWs in general and seemed to be a real enthusiast. Certainly helped me finding bits to do the boost valve.
 

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Discussion Starter · #12 ·
I've got it all sorted!

I was asked to take the car back in, which I did so they could have a look at it. After it went in onto the ramps i was asked to come into the workshop to point out what i meant, as two techs and two service guys couldn't suss what I was talking about!

I was only saved by one of the techs, who obviously knew what was the difference between the cars stuck his head under and immediately knew what the script was. So they had the correct part in stock (the one with the part number i provided!) and it was fitted. Made me smile as the tech who solved it told me his was leaving in two days..."I'm outa here"

So I'm happy its sorted out, but alarmed that as a customer I had to go into the workshop to point out a part listed on ETKA for all to see and was present on the car when they stripped it. They obviously don't have sufficent knowledge of the differences in the models, or as I suspect, a lack of interest. I wasn't the only one complaining as another customer had brought a car back after a service and the new wiperblades that had been fitted didn't have any rubber in them.......

The guys on the front desk must take some grief sorting out the workshop blunders.
 

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As with most dealers you'll find that the majority, not all mind!, the majority don't have mechanics as we would term the work mechanics, they are more along the lines of fitters, they just (we wish) follow a list of instructions when working on the cars. So ask them to so something that's not in their book and they're knacked!

The trick is to find the main technician in the dealership, usually the one with the proper training and the one who likes the job he does and take pride in his work, then make sure he's the only one to touch your car. But alas the reality of this is, these rare souls leave and become independents, leaving the main dealers with nothing more than trained monkeys. [:D]

I should have gone for training and got a job at a dealership, but i'd of got sacked for taking too long to do the work as i like to make sure everythings clean and put back properly!!
 

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Has anyone tryed gilbert lawtons in altrincham or Macclesfield?
Used the Macclesfield branch for some parts when I was working in Wilmslow - very helpful chap was extremely knowledgeable about VWs in general and seemed to be a real enthusiast. Certainly helped me finding bits to do the boost valve.
Would that extremely helpful chap be called Pete chimes by any chance? He really does know his stuff and very friendly with some of the chaps at awesome, unfortunatly he's moved up to bonney Scotland (just outside Glasgow, i believe) Martin in service has always sorted me out OK whenever Pete's not been in. Can't fault Macc VW TBH appart from the valeter who only washed the drivers side[:S](maybe thought i wouldn't look at the nearside, i dunno?)

Big + is that the old fella works for a garage on the same retail park and knows pretty much all of the blokes at VW (the one's who you need to know anyway, Parts,service, couple of tech's)

I wouldn't touch stockport or Altrincham again for anything personally,

Stockport - Jacked up car broke bond on side skirts and looked like they were falling off[:(] Yes they said they would repair them free, but thats not the point, wen't for a *** in the carpark to calm down and ended up buying the beauty i have now (stupid?) but wouldn't go back again for anything. Ever

Altrincham - Had my car for a total of three days to change the CD player, Code a new key, replace a piece of cracked wood trim (all under warranty) ended up me sat there on the 3rd day the until jobs finished, seemed like they only started them when they knew i was sat there watching. What a waste of time. What made me really smile was to find out that because of my REALLY REALLY bad reply to a customer service survey THEY ALL MISSED OUT ON THIER BONUS[:D][:D][:D] (had to go back with CD player)

Rant over

Carl
 

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Remember looking through the glass viewing area at Bolton and seeing some of the mechanics/technicians/monkeys or whatever they call them nowadays dikin about in full view of everyone.

Wouldn't take my car there if it was the last place in the world.
 

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Would that extremely helpful chap be called Pete chimes by any
chance? He really does know his stuff and very friendly with some
of the chaps at awesome, unfortunatly he's moved up to bonney
Scotland (just outside Glasgow, i believe) Martin in service has always
sorted me out OK whenever Pete's not been in. Can't fault Macc VW TBH
appart from the valeter who only washed the drivers side[:S](maybe
thought i wouldn't look at the nearside, i dunno?)

Mike, do you by any chance know where this guy is working? I am from
Glasgow and need a few bits and bobs done. It would be nice to go to
someone recommended.

Cheers.
 

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The trick is to find the main technician in the dealership, usually the one with the proper training and the one who likes the job he does and take pride in his work, then make sure he's the only one to touch your car.
"Master Technicians" to give them there proper name..........next level down from that is "Qualified Technician".........then all the rest who havent been through all the courses yet
 

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Would that extremely helpful chap be called Pete chimes by any chance? He really does know his stuff and very friendly with some of the chaps at awesome, unfortunatly he's moved up to bonney Scotland (just outside Glasgow, i believe)
I think that was him, didn't mention he was going.

I've just had my 100k service done at Martins Basingstoke - the tech (apprentice more like!) when spraying the lube on the door hings and bonnet catch etc must've done it from 6 ft away, the oil spray all over the sills and slam panel was appalling, didn't bother cleaning it at all. They put washer fluid in a full washer bottle (must've had to drain some out just to get more in....) without checking the SG of the fluid in it so now I've got neat fluid, confused too that on a major service they only drained the fuel filter and the car wash was broken so even when they hoovered it they still didn't wipe the excess oil off!!!![:mad:] Glad my contract is finishing, I won't have to go back!
 

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Mike, do you by any chance know where this guy is working? I am from Glasgow and need a few bits and bobs done. It would be nice to go to someone recommended.

Cheers.
I think it was Arnold Clarke, Just done a quick search and there are only three around Glasgow, maybe a few calls to the service dept would come up trumps. Mention me (Carl, Black 1.8T and Pete from ALM) if it's the right Pete Chimes he will know us.

Disclaimer : I will not be held responsible for ANY BAD ENCOUNTERS experienced by either Pete OR the garage he now works for. All dealings between himself and i can not be faulted, remember it's not him that works on your car, he works in PARTS.

Carl
 
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