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Discussion Starter · #1 ·
We are excited to announce that we are live on our new forum platform!

It’s been a long time coming. Let’s face it. Sometimes older forum technology lags behind other parts of the internet. Although seeing the same format for a long time is comforting, the member experience shouldn’t include dealing with outdated, unsafe, slow software.

The transition to a new platform will never be 100% smooth but the days of dealing with out of date forum software are over. We have teams dedicated to building a world-class community for you. The development has been steady with regular software releases since May 2019. Asking members for feedback and coming up with ideas for improvement is what we want.

Speed and Reliability Are Key
No one should have to wait for information. This site has been built to be much faster and more reliable, period.

New Homepage Experience
Our algorithm will serve a personal customized feed based on your prior engagement with content on the site. If you’ve liked and or commented, or are following certain topics that are of interest to you, similar content will appear at the top of the homepage.

Search
We have introduced new search algorithms, powered by an industry-leading AI platform, to help you find information faster. We plan to roll out new features to continue improving search, and to power many additional areas of the forum.

Due to the volume of content, our search platform may take some time to complete indexing over the first few days after migrating. During this process, you may see a limited number of posts until indexing has been completed. We appreciate your patience.

Finding Your Way Around
We have made the design clean and simple to use. Near the upper right-hand corner of the community, you will see navigation icons.

The first icon is for what’s new on the site.

Clicking on it, by default, will take you to new unread posts. On that page, you can click on additional tabs as well, such as Popular, if you prefer to view active topics.

Clicking the list icon next to “NEW” will bring you to the full forum listing.

Clicking your avatar will give you a drop-down menu for all things related to your account.

You can also navigate more by clicking the 3 vertical dots.

Dark Mode
We have introduced Dark Mode. One of our favorite features allows you to access the site with a power-saving, and easier on the eyes dark mode. You can access it in the drop-down menu under the 3 vertical dots.

Save Bookmarks
Now you can save your favorite discussion threads and posts! Bookmarks are a handy way to remember and easily find great content or stuff you want to read later.

We also wanted to make it easier for new users to understand the lingo of forums. We have cleaned up various language to more commonly recognized phrases including:
  • Following - Thread subscriptions, and Watched are now known as Following
  • Conversations - Private Messages or PMs are now conversations and can be accessed from the user avatar drop-down in the main navigation
  • Showcase - Showcase is designed for users to "showcase" items/projects through the use of uploaded images, text descriptions and custom content categories. It’s a way to visually and textually provide detailed information on the content you wish to share. The showcase would be similar to a catalog, whereas the gallery would be like a photo album. It can be accessed from the drop-down menu with the 3 dots.
Take a tour and look around! Check out the Help section for some quick FAQs about the new platform.

Please keep all feedback, questions, concerns, requests for help, etc. regarding the new platform right here in this Feedback thread. This will help us make sure not to miss a request for help and also let us pass along your thoughts to our Product team. The Admins and I will be here to help along the way taking note of your comments.

- Community Management Team
 

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Administrator
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Discussion Starter · #2 ·
Hello!

I will be here today as we begin to unpack from the move to the new forum software. You may have a lot of questions and comments, or may need help orienting yourself to some of the things that look different around here. I hope I can help you feel comfortable navigating around.

My name is Mike, and I have been helping people figure out this software for the past two years. Orienting yourself to new software usually takes time and I’ve found that having someone there along the way can help y’all get your bearings. While we all work through the new layout, it is all of these skills that I hope to bring here to you now.

I'm especially excited to be working with a VW site, as I'm also from the VW family. I currently drive a 2016 Golf R with a few little goodies attached to it. Hope to get my first ever 10 second pass sometime this summer.

Despite my knowledge on the current platform, I'm still far from an expert. If you have a question I don't have an answer to, you best bet I will find it and explain it in a way that we both understand. I look forward to working with the community.

-Mike
 

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Discussion Starter · #3 ·
Please don't be afraid to explore and test out things to see how they work on the site. You can also see our FAQs here. And here is your first new software tip: Private Messages are now called Conversations. They operate the same way, just have a different name.

Although you can certainly use the "insert image" icon to upload an image to your post, you can also just drag and drop it to the text editor or even copy/paste it into there!

51632


You can easily share your fave or latest videos just by adding the URL directly into the text editor!


Gif links from sites like giphy.com will display automatically just by adding the gif URL directly in the text editor. Try it while you’re looking around the site!


I am also a huge fan of the dark mode for the community, it’s much easier on the eyes.

The new forum software is still a work in progress.

We will be seeing regular updates which are largely fueled by community feedback. While that doesn't mean we can action every request, it does mean we will be actively listening to the feedback and sharing it with the developers. We do ask that you keep any questions, thoughts or feedback about the new forum software here in the Community Feedback thread to help us keep all the information together so we don't miss anything.

There is still some work going on behind the scene so you may notice some changes as we work.

  • It can take 24-48 hours for the site to finish indexing so it may take a bit for search results to return proper results, including showing all your threads/posts under your profile.
  • We will continue to clean up the order of the sections on the full forum listings page so you might see some stuff move around.
  • We are reviewing permissions and special permission sections so let us know if you notice any issues so we can look into them.

I will be here to answer questions and to help you navigate, as needed.

-Mike
 

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Discussion Starter · #5 ·
My Followed Forums

For sections of the community that have special importance to you, go to the forum section and click "Follow Forum".

You will see a list of options open for your preferences. Add a checkmark to your preferred options. Click Follow at the bottom.

Your Followed Forums will display at the top of the full Forum Listing page.

- Cricket
 

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Can you sort this out, something has changed in the background, causing the program trying to access the topics without the user credentials and in return get no access to any off the topics.


Also the link facebook account doesn't work... it just connects to facebook and than facebook returns an error stating the app trying to access doesn't have enough user credential rights... imho get rid off it, unless you can get it to work properly.
 

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Tapatalk works again... without a proper reason or me changing anything... so consider that solved.

Linking other accounts still acts up though.

Sent from my SM-G960F using Tapatalk
 

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Discussion Starter · #9 ·
Tapatalk works again... without a proper reason or me changing anything... so consider that solved.
There was a glitch with Tapatalk yesterday.

Linking other accounts still acts up though.
Are you referring to "Identities" in your account settings?

- Cricket.
 

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Nope I am actually on about trying to link my Facebook account in the options available on the user account settings. ..

It does connect but that is 8t Facebook returns an error and that was it it doesn't finish the connection and breaksnit up because of rights.

Sent from my SM-G960F using Tapatalk
 

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Discussion Starter · #11 ·
Nope I am actually on about trying to link my Facebook account in the options available on the user account settings. ..

It does connect but that is 8t Facebook returns an error and that was it it doesn't finish the connection and breaksnit up because of rights.

Sent from my SM-G960F using Tapatalk
You're not referring to Identities?
51647

Can I get a screenshot of what you are referring to then?

- Cricket
 

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Discussion Starter · #13 ·
check it here

under user settings, account , linked accounts
That is for logging in using those options instead of your username and password. Is that what you want to do?

If so, I will have the techs double-check the feature for issues.

- Cricket
 

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Nope I was checking it because of the tapatalk problem... so if that is all it does than leave it. I did see a problem when I tried it online but I prefer to use the forum account.

Sent from my SM-G960F using Tapatalk
 

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Discussion Starter · #16 ·

The site will be transitioning from the dedicated support team (who works primarily with helping members transition to the new platform) over to our regular tech support team. Although this means it may take us a bit longer to respond to your questions, we will continue to be here for you and the community.

Community Resources
- Community Management Team
 
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