Volkswagen Mark IV Forum banner

1 - 20 of 28 Posts

·
Registered
Joined
·
359 Posts
Discussion Starter · #1 ·
Three weeks ago I took my mum's Golf 1.6 to my local independent garage to have the coolant drained and refilled (after a well meaning friend overfilled it by adding non diluted non-VW blue coolant into the system, turning the fluid a dirty brown). I supplied the VW G12 fluid and paid ?30 for the job. Guess what, I just checked the fluid and it's still brown and overfilled! It appears they didn't do anything and just handed the car back.

The car hasn't been driven much since then, probably 50 miles or so. Could it have caused any permanent damage? The garage in question is going to be receiving a special New Years greeting from me. [8o|]

Posted Image


[:'(]
 

·
Registered
Joined
·
2,016 Posts
thats not good at all mate. not when you have paid good money.go play your face up and get it sorted.its there right to fix the problem.i dont think it can cause any damage as its got an overflow if im right its not like over filling the oil. im sure someone will put me right. that solution in the pic looks nasty [+o(]
 

·
Registered
Joined
·
359 Posts
Discussion Starter · #3 ·
Hi mate.  I'm more concerned about the possibility of the incorrect mix clogging up the cooling system.  I think the over fill is no big deal but it shows the incompetence/negligence of the garage.  They either didn't do anything or just drained some fluid and then over-topped up with the G12.  I bought more than enough G12 for a complete drain and refill.  Problem is I'm going to be away so I'm sending them a polite but to the point letter demanding them to sort it out FOC.  If they give my mum any sh*t I'm going to take it further.  Wish I had gone to the stealer now, even though they wanted ?90.
 

·
Registered
Joined
·
2,016 Posts
?90 thats shocking for a 10 min job.....is the solution in the tank very thick? if so its just best to get it sorted asap and maybe get some sort of coolant flush.but i bet they wouldnt dream about doing that as they sound like they like corner cutting. just keep an eye on the temp gauge too mate.if it gets clogged it will over heat. dont think it will damge the internals of the coolant system but possible to clog it up like i said.

hope they sort it for you dude.

gray
 

·
Registered
Joined
·
359 Posts
Discussion Starter · #5 ·
Thanks.   Alan Day Hampstead VW charged me ?55 + VAT labour alone to put in a new temperature sender.  I understand that's a 5 minute job (didn't know it then!).  It's those kind of prices that drove me to go to independents whenever possible especially for something straight forward like this which I didn't think anyone could botch up.   The fluid does look a bit thick but may be it's just the muddy colour that gives that impression.   The car is not going to be driven until this gets sorted, just in case.
 

·
Registered
Joined
·
2,016 Posts
yeh its not the hardest job in the world lol. it should be ok then mate as long as there is no chemical reaction but i very doubt it lol.

about the temp sender i remember changing mine but didnt think to let the car cool down and it sprayed me with boiling water lol oh it was funny
 

·
Registered
Joined
·
359 Posts
Discussion Starter · #7 ·
I'll give it the brown stuff a good stir tomorrow to see just how thick it is lol.

I guess ?55 + VAT wasn't a big some to pay if it saved me from third degree burns! Will remember your story if the temp sender ever needs changing again.
 

·
Registered
Joined
·
2,016 Posts
yeh lol. any normal person wold think wouldnt they.. bit like changing the oil then finding its still at about 90 oc lol.....

yeh let us know how thick mate. im sure some other people will have a word about it all.
 

·
Registered
Joined
·
2,066 Posts
Hi mate. I'm more concerned about the possibility of the incorrect mix clogging up the cooling system.
Ditto the old blue (G11) and G12 don't mix!!!

btw - Red Halfords coolant is compatible. It doesn't say G12 but it does meet the external VW spec detailed in the manual.
 

·
Registered
Joined
·
359 Posts
Discussion Starter · #10 ·
[Ditto the old blue (G11) and G12 don't mix!!!
I tried to explain all this to my mum's friend who understandably didn't take it very well and didn't believe me at first. He tells me he's been adding the blue stuff to all his previous Golfs (about 6 of them) without any problems so it must be ok!!!

That's useful to know about the Halfords red coolant. It doesn't look much if any cheaper than VW G12 though.
 

·
Registered
Joined
·
129 Posts
Hi mate, my VW dealer did this to me!

I had some blue coolant in the tank (not mixed) and they charged me to change it to G12. However, all they did was drain the old coolant and put in the G12 without flushing the coolant system. The result was the brown sludge you have got which destroyed the coolant temp sensor [:mad:]. When I complained they said this happens sometimes and that they would charge me to fix it [:mad:] [:mad:] [:mad:]!!!! I blew my top then and started shouting at the service manager basically saying that it if they knew that this could happen "sometimes" then they shouldn't be taking shortcuts in the first place and should flush the system out properly. In the end they did whole thing again properly and replaced the expansion tank and sensor free of charge.

Stomp your feet loud enough mate and they should sort this out.
 

·
Registered
Joined
·
6,213 Posts
The woman I sold our Ibiza to topped up the system with blue when it was running red as it should be (even though it never needed topping up when we owned it??)
It brought the coolant light on; obviously sent the sensor awol. Funny thing is she had the audacity to phone me and claim that I'd sold her a pogler because 'she' had messed about with something she didn't understand without applying logic. I gave her a quick lesson in coolant once I managed to get out of her what she had done.

Even for someone who knows nothing about cars, thats dumb. One is red, one is blue. Alarm bells??
 

·
Registered
Joined
·
359 Posts
Discussion Starter · #13 ·
I guess the only fluid that a dumb car owner bothers?to top up (not?counting fuel) is the screenwash and that comes in all colours of the rainbow and happily mix together so why not the coolant too!
 

·
Registered
Joined
·
359 Posts
Discussion Starter · #14 ·
Hi mate, my VW dealer did this to me!

I had some blue coolant in the tank (not mixed) and they charged me to change it to G12. However, all they did was drain the old coolant and put in the G12 without flushing the coolant system. The result was the brown sludge you have got which destroyed the coolant temp sensor [:mad:]. When I complained they said this happens sometimes and that they would charge me to fix it [:mad:] [:mad:] [:mad:]!!!! I blew my top then and started shouting at the service manager basically saying that it if they knew that this could happen "sometimes" then they shouldn't be taking shortcuts in the first place and should flush the system out properly. In the end they did whole thing again properly and replaced the expansion tank and sensor free of charge.

Stomp your feet loud enough mate and they should sort this out.
It's?a?sad?reality?that?we?have?to?constantly?complain?just to?be?treated?fair?these?days....?
 

·
Registered
Joined
·
224 Posts
i just changed my temp sender and had to top this up - after speaking with VW they said the Blue stuff was fine!!!! - a way for them to earn money i suppose when i go back in to get it flushed!!!
 

·
Registered
Joined
·
1,274 Posts
I noticed my coolant bottle has gone brown after the last service, im guessing my local VW speicalist mixed the coolant, probably go to look tonight.

I dont think I will use them again now.

70k service - Brake fluid cap was left loose, sensor plug rubbed on the top intercooler hose all the way thru causing a boost leak.

80k service - Washer bottle brown, diesel filter leaking!

Ive read about the washer bottle thing on here before but am too scared to take the cap off the investigate [:(] funds area bit low, so will wait until payday before I have a look, probs also figures why my coolant temp gauge is randomly erratic i guess.
 

·
Registered
Joined
·
359 Posts
Discussion Starter · #17 ·
I noticed my coolant bottle has gone brown after the last service, im guessing my local VW speicalist mixed the coolant, probably go to look tonight.

I dont think I will use them again now.

70k service - Brake fluid cap was left loose, sensor plug rubbed on the top intercooler hose all the way thru causing a boost leak.

80k service - Washer bottle brown, diesel filter leaking!

?Ive read about the washer bottle thing on here before but am too scared to take the cap off the investigate [:(] funds area bit low, so will wait until payday before I have a look, probs also figures why my coolant temp gauge is randomly erratic i guess.
Are you talking about the screenwash container or the coolant tank?
 

·
Registered
Joined
·
1,932 Posts
dont do what we did on my mk6 escort. go to top up the coolant, pick up the bottle next to the coolant which is the same colour, pour in merrily, then realise is windscreen wash!! DOH [:'(][:$]
 
1 - 20 of 28 Posts
Top