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Discussion Starter · #1 ·
Found a very interesting post on briskoda.net, where a owner of a new VRs has been contacted by his dealer to advise his warranty is void and they wish to claim back the cost of previous warranty claims as they beleave from posts on the forum that his car is modified. The dealer was told to do this by Skoda HQ who have been monitoring posts on the forum !

Heres the thread Clicky Clicky
 

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As this type of forums grow in popularity, I think more and more companies are monitoring them, even so far as getting staff to become members.

I?m not suggesting is just car manufacturers, but companies with a vested interest in cars and associate parts.

I know some companies who are concerned about bad press some forums might generate.

Good find Dave.
 

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Discussion Starter · #4 ·
Just shows the thing I find funny about VAG is that they are making there cars harder and harder to remap by using EDC 16+ ecus etc but this could be stopping customers buying there car like me, I know a remapped Golf GTi with an exhuast will put out about 250-260bhp and a remapped Focus ST will put out about 260bhp. As what ever car I get will be remapped it made the performace difference of the standard car irelivant where the Focus has the edge however if you couldn't map the Golf I would more than likely buy the Focus.

Also shows the importance of blanking your number plates in photos!
 

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It's widely known car companies use forums to gain information on their customers. If its going to save them money at the end of the day then its worth it in their eyes.

You'd be suprised the amount of traffic we get from indentified companies and ones who don't post.
 

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Big Brother is watching! - kinda scary if ya think about it!!!

Next they'll have access to traffic cameras and start looking for ya motor on the road and picking out what they think are "Mods"

its all getting a bit OTT fo me!
 

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With memory storage devices getting so small nowaday,how long before the cars ECU can store the whole engine map between services.

The dealer then downlods if there has been a problem with engine performance. Sorry Sir, you were caining it on April 20th 2006 at 10.55 am.

Even now they have a tell tale on the ECU to log over reving.
 

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I always had a problem with warranty work (three times when it was in warranty) because of the Milltek and it was always with the same bloke at Peter Coopers in Portsmouth. "These engines have to work to a certain back pressure you know" In the end I refused to deal with him. [:mad:] Having said that the work was always done and the cause was never linked to the Milltek.
 

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I don't get why he's soooo upset over the issue?

If he has nothing to worry about...why post that and make a mountain out of a mole hill?

Don't get it.

Me thinks he's an attention seeking member who's been caught out by those that be.

But hey what do I know.

Good for the post count I suppose.

I modded my last 2 cars. Both dealerships were happy with fixing any faults not related to my mods.

I am also fully aware of consequences of modding a new car and its impact on the 3 year warrenty.

If VW UK did that to me...I'd be more than willing to comply and prove them wrong or say yeah fair cop I knew that anyway cheers.

No big deal in my book.
 

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I don't get why he's soooo upset over the issue?

If he has nothing to worry about...why post that and make a mountain out of a mole hill?

Don't get it.

Me thinks he's an attention seeking member who's been caught out by those that be.

But hey what do I know.

Good for the post count I suppose.

I modded my last 2 cars. Both dealerships were happy with fixing any faults not related to my mods.

I am also fully aware of consequences of modding a new car and its impact on the 3 year warrenty.

If VW UK did that to me...I'd be more than willing to comply and prove them wrong or say yeah fair cop I knew that anyway cheers.

No big deal in my book.
Cripes it like we are twins fella!! exactly my feelings on it, only when I posted ti their I got accused of being the spy...!?!?!

Amazing the difference of opinion accross the two forums really! ! It must be those SkOdAa boys wanting everything on the cheap eh!!? [;)] cake and eat it comes to mind!!
 

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I put it to someone to call their dealer and ask if that dealer can modify your cars ECU...the answer will most likely be yes with the dealer warranting the work off their back (for a premium) and they simply pop your car down to AMD (AMD have been happy to admit they get dealers bringing customer cars in.)

So yes it may affect your warranty status on certain parts...but should not void it completely.

As for exhausts, most of the ones we choose to put on have a lifetime warranty (cough Sim you know that) thus exceeding the manufacturers warranty on the OEM one.

Edit1 : Oh and a slightly more exaggerated effect would be if anybody who runs a forum wanting a bit of cash - then they might consider selling the database over to a manufacturer who might see it as a economic way to obtain all the information about their customers!

Edit2 : I wonder if they have told the UK Police Forces that their cars are not covered by any warranties, since they have non-standard electrical items, ECU upgrades and more...and are occaisionally driven in a manner nor on surfaces that would not be considered appropriate to the warranty...
 

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sorry, slightly changing the subject, if i get a milltek exhaust system
will that just void the warranty on the OEM exhaust, or my whole
warranty for the car?

THanks

Matt
 

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So let me get this straight - the suggestion is that the manufacturers should honour the warranty with the exception of modified parts. If I buy a Golf GTI and chip it to put out 250PS, would this mean the ecu is not covered by the warranty but everything else is? Do you think that the manufacturer would not consider such a modification as affecting the transmission, brakes, suspension etc as it allows the car to be driven in a way that could put more stress on these parts than in standard form? I would think that the implication of a mod such as this could be quite far reaching.

On the other hand, say you just change the wheels to a different design from the same manufacturer, this is certainly a mod but what effect would it have on the warranty?
 

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sorry, slightly changing the subject, if i get a milltek exhaust system
will that just void the warranty on the OEM exhaust, or my whole
warranty for the car?

THanks

Matt
I was advised by my dealer that just the parts I changed...

My golden rule : If you cannot afford to change parts without selling the OEM kit then don't do it

If I buy a Golf GTI and chip it to put out 250PS, would
this mean the ecu is not covered by the warranty but everything else
is? Do you think that the manufacturer would not consider such a
modification as affecting the transmission, brakes, suspension etc as
it allows the car to be driven in a way that could put more stress on
these parts than in standard form? I would think that the implication
of a mod such as this could be quite far reaching.
I agree with you, once again my dealer have advised that if any part had been altered/changed these would not be covered, however they have not been specific on any additional wear and tear. As for wheels, changing to different style shouldn't affect your warranty .

Although we are now edging towards insurance? Even different wheels should be declared to your insurers...leading to...manufacturers requiring a copy of your insurance declaration forms...

As for the 3yr Warranty on New Vehicles...

UK Sourced Cars (from VW Website)
"When you purchase a new passenger car from an authorised Volkswagen retailer in
the UK you will receive a 2 year unlimited mileage manufacturers warranty plus a
further 1 year / 60,000 miles (whichever is soonest) retailer warranty. The
combined warranty means that you are covered, from the registration date of your
car, for a total of 3 years or up to 60,000 miles (depending on which comes
first)."
Euro Imports
2yrs Manufacturers
 

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Edit1 : Oh and a slightly more exaggerated effect would be if anybody who runs a forum wanting a bit of cash - then they might consider selling the database over to a manufacturer who might see it as a economic way to obtain all the information about their customers!
The Data Protection Act would stop that. I don't think VAG would want the bad publicity associated with this kind of activity.

And when you think about it, how much would it cost VAG to trawl through all of the forums pertaining to the cars they manufacture (across the entire group) and how much money would they save by refusing to repair a limited number of cars under warranty?

Consider this... They would need a team of people to do this, paying them say ?20k each... Then the on-costs, NI contributions, equipment, office space, etc mean it would probably work out at closer to ?30k per team member... Say 5 team members (including a team leader on a higher salary!) works out at say ?165k per annum... And how many customers do you estimate get their cars re-mapped (probably the most common modification you can't see without specialist equipment) and then we need to estimate the average warranty repair cost as a result of that modification...

And remember, VAG are only liable for 3 years after the car is sold.

In short, I personally don't think that it makes sound business sense to do this. If anything, it is forums like this that help to sell their cars! So the last thing they want to do is alienate a large group of people who are buying VAG prestige performance models, namely the GT FSi & TDi, Gti & R32.

Out of interest, how many of the members of this forum have or had their car re-mapped whilst still with at least 6 months warranty remaining? That would be an interesting statistic.

I'm not having a pop at any one, just voicing my opinion! I know I wouldn't commit ?150k per year to save ?100k... It doesn't make sound business sense!

Unless of course, they farmed the work out to the Indian sub-continent!

Regards,

fM
 

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Edit1 : Oh and a slightly more exaggerated effect would be if anybody who runs a forum wanting a bit of cash - then they might consider selling the database over to a manufacturer who might see it as a economic way to obtain all the information about their customers!
The Data Protection Act would stop that. I don't think VAG would want the bad publicity associated with this kind of activity.

And when you think about it, how much would it cost VAG to trawl through all of the forums pertaining to the cars they manufacture (across the entire group) and how much money would they save by refusing to repair a limited number of cars under warranty?

Consider this... They would need a team of people to do this, paying them say ?20k each... Then the on-costs, NI contributions, equipment, office space, etc mean it would probably work out at closer to ?30k per team member... Say 5 team members (including a team leader on a higher salary!) works out at say ?165k per annum... And how many customers do you estimate get their cars re-mapped (probably the most common modification you can't see without specialist equipment) and then we need to estimate the average warranty repair cost as a result of that modification...

And remember, VAG are only liable for 3 years after the car is sold.

In short, I personally don't think that it makes sound business sense to do this. If anything, it is forums like this that help to sell their cars! So the last thing they want to do is alienate a large group of people who are buying VAG prestige performance models, namely the GT FSi & TDi, Gti & R32.

Out of interest, how many of the members of this forum have or had their car re-mapped whilst still with at least 6 months warranty remaining? That would be an interesting statistic.

I'm not having a pop at any one, just voicing my opinion! I know I wouldn't commit ?150k per year to save ?100k... It doesn't make sound business sense!

Unless of course, they farmed the work out to the Indian sub-continent!

Regards,

fM
Except they wouldn't directly employ staff at ?20k pa to trawl forums looking for bodded cars, there are agency's out there paying low wages to young workers to do this kind of thing.

Or they sponcer Forums indirectly with brand magazines, as this can be a good way to pull in customer feedback on future products.
 

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I think the point I was trying to make got a little lost when I put figures in there... I'll strip it back to the bare metal:

How much money would VAG save by doing this? And how much would it cost to do implement?
I have a sneaky suspiscion that the Skoda dude got caught solely by his dealer.

Skoda would have to put something in writing, so it would be more believable ifSkoda dude scanned that letter... Of course, I know how easy it is to forge stuff like that as well but at least it would lend more weight to what, IMO, is a wild and unbelievable accusation.

I wouldn't worry too much about VAG trawling forums. What I would worry about every time I took my car to a Stealer (if I had a remap) is them poking around in the ECU in order to deny warranty claims. At the end of the day, a warranty is like insurance, and as we all know the first thing an insurance company does with a claim is to see how they can avoid paying out.

Is it so surprising the Stealers would try to do that as well?!

Still blank out your number plate if you post piccy's of your ride, though. Why? Remember that if God exists and you don't believe in him, your'e knackered. If he doesn't and you do, you ain't lost nothing!

Regards,

fM
 
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