I took delivery of a new Golf GT 2.0 TDi on 28th January 2005. Over the 4 weeks of ownership of the vehicle I have identified a number of faults which have required attention from the service department of the dealership. Specifically:
Report 1: (2 days in dealership)
? Remote fuel release button when used by me for the first time, the button mechanism and surrounding retainer came adrift in my hand!
? Excessive tapping noise from dashboard near passenger side.
The vehicle was with the dealership 1 day to ascertain cause of the above. Parts were required and I was requested to re-book for another day. The car was then left with the dealership for second whole day. The remote fuel release was replaced but the noise from the dash could not be rectified. I was requested to book the vehicle in for two additional days as service engineers required complete dash removal.
Report 2: (Initially 2 days in dealership)
The car was left with the dealership on Monday 28th February for the two additional days. I was provided with a courtesy car.
In addition to removing the dash I reported yet another problem for the dealer to inspect. The driver?s door needs slamming to shut properly. This was added to the engineers log sheet. Late Monday afternoon, I received a phone call from the dealer stating that despite removing the dash and instrumentation they could not locate the cause of the noise. They suspected it was coming from the ?B? pillar and that it could possibly be a manufacturing defect. I was informed that the vehicle would need to be sent to an approved body shop for further investigation. The vehicle would be transported on Tuesday 1st March, but they could not be certain how long it would take to rectify the problem.
I informed the service staff at the dealer that I was displeased with the quality of this vehicle. They advised me to contact VW customer services. The details given above were reported to VW customer services on Monday afternoon of the 1st March. They provided me with a case reference number I also contacted VW financial services as th vehicle is subject to a finacial agreement with them. They asked me to forward all the details in writing.
Having not heard from anyone on Friday 4th march I visited the dealer. They said that the car was still at the body shop and would be there until at least next Wednesday (9th). I spoke to the sales Manager and told him that I had informed VW cust. serv. (he was not aware of it!!) and that I don't want the car back!!. I insisted to both him and VW that I want the car replaced with a new vehicle and compensation. I await further news.
How far does anyone think I'll get with VW on this. any advice/ guidance would be appreciated.
Report 1: (2 days in dealership)
? Remote fuel release button when used by me for the first time, the button mechanism and surrounding retainer came adrift in my hand!
? Excessive tapping noise from dashboard near passenger side.
The vehicle was with the dealership 1 day to ascertain cause of the above. Parts were required and I was requested to re-book for another day. The car was then left with the dealership for second whole day. The remote fuel release was replaced but the noise from the dash could not be rectified. I was requested to book the vehicle in for two additional days as service engineers required complete dash removal.
Report 2: (Initially 2 days in dealership)
The car was left with the dealership on Monday 28th February for the two additional days. I was provided with a courtesy car.
In addition to removing the dash I reported yet another problem for the dealer to inspect. The driver?s door needs slamming to shut properly. This was added to the engineers log sheet. Late Monday afternoon, I received a phone call from the dealer stating that despite removing the dash and instrumentation they could not locate the cause of the noise. They suspected it was coming from the ?B? pillar and that it could possibly be a manufacturing defect. I was informed that the vehicle would need to be sent to an approved body shop for further investigation. The vehicle would be transported on Tuesday 1st March, but they could not be certain how long it would take to rectify the problem.
I informed the service staff at the dealer that I was displeased with the quality of this vehicle. They advised me to contact VW customer services. The details given above were reported to VW customer services on Monday afternoon of the 1st March. They provided me with a case reference number I also contacted VW financial services as th vehicle is subject to a finacial agreement with them. They asked me to forward all the details in writing.
Having not heard from anyone on Friday 4th march I visited the dealer. They said that the car was still at the body shop and would be there until at least next Wednesday (9th). I spoke to the sales Manager and told him that I had informed VW cust. serv. (he was not aware of it!!) and that I don't want the car back!!. I insisted to both him and VW that I want the car replaced with a new vehicle and compensation. I await further news.
How far does anyone think I'll get with VW on this. any advice/ guidance would be appreciated.