AVOID HDNL - at all cost!

I'm particularly worried after reading about them throwing parcels over peoples front gates which in some cases are 10 feet, I hope they don't try the same with my eurojet fmic... not exactly cheap ...

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It is interesting that you mention this . . .

One night last week we returned home from work to find a parcel in our garden that had been lobbed in from the road. It was dark at the time and we initially didn't realise that there were more parcels scattered around the garden. One by one we located a total of six parcels, some had landed thirty feet from the road.

When we got them all into the house, we then realised that each one was for an address in the locality, albeit non on our road, and not one of them was for us!

This wasn't a case of misdelivery, it was a deliberate act of disposal by throwing them over a wall. Given that each item is scanned when loaded into the van, it seems crazy that the driver would have done this as the act will be traced back to the culprit. We spoke to HDNL and a manager visited us to collect the items, taking pictures and notes of the location.

I get to see couriers and their reps on a daily basis as we use them for delivery of items to and from work. I have a lot of respect for them coping with a stressful job each day: the stress coming from people like us who are never happy when items are delayed and rarely thank them for delivering on time.

Sometimes retailers don't help: when we had our TV delivered a couple of years ago, the retailer failed to pass on the delivery instructions to the courier to warn the driver of a steep and slippery path to our door and to give him our 'phone number to check that we were at home prior to unloading the large, cumbersome box from the truck. At the first delivery attempt we were out and the poor driver carried the TV all the way to our door and back to the truck in the ice and snow. When he delivered the following day, I wanted to give him a hot cup of tea and a slice of cake for his troubles but he had to rush to the next delivery. Poor lad.

Whatever happened to the HDNL driver the other night, it is clear he had a bad day and, of course, should not have dumped his remaining parcels. Whilst I hope he gets an "ear full" from his boss, let's not have another long thread bemoaning courier companies, indeed, let's have a courier appreciation thread for a change []

"let's not have another long thread bemoaning courier companies, indeed, let's have a courier appreciation thread for a change "

Seriously!? I don't think a courier company who is truely flexible to the needs of the customer exists yet! Certainly when I've had stuff delivered froma variety of companies, they won't:-

Leave with neighbours.

Allow you to collect in person between 6pm and 8pm weekdays or after 2pm on weekends.

Allow you to call a depot direct - dooming you to holding forever at hopeless call centres.

Redeliver at a suitable out of hours time for those of us who work 8am to 6pm Mon to Fri.

Really bugs me.

Wigster.

I'm not asking for much from them, I paid for priority delivery and have asked if I could collect from them because it is now the 21st of december and I was meant to have received it before the 8th of december. Not a problem as it's only 13 days late right?

So I asked if I could collect it, they said no. Not a matter of hours of collection but simply they will not allow any collection under any circumstace at anytime, at all. So I thought ok, they're only 13 days late and won't allow me to collect but nobody's perfect.

I asked them when whether they think the item will be delivered this week like last week. They said they don't know but they certainly cant promise it. No big problem, I then asked if it could be sent back to the seller, so I can make the 600 mile round trip myself in the snow to collect it from the seller and lose the delivery fees, not a problem with me. So they said they don't actually know where it is, it's in the depot somewhere but they've not lost it and because of that they cant send it back to the seller.

So I don't see how Im being fussy, if anything I've tried to go out of my way to help them, at great expense too! It's costed me £30 in phone bills just trying to find out more about my parcel. I'm starting to get worried.

I've also asked them, about possible compensation if my parcel is lost and to my surprise they've told me they don't have any compensation available to ANY customers via ANY of their services.

So what's to stop some pikey driver taking the eurojet fmic off his truck and selling them while hes meant to be on delivery and pocketing the money for christmas for himself?! Im starting to get a bit desperate and it seems there is absolutely nothing I can do short of breaking into their Maidstone premise and locating my parcel and making away with it in the middle of the night!

I honestly dont think I'm going to get the fmic...

worked so hard coming up to xmas for the little extra to spend on the golf, everytime I ring HDNL they've told me to get in touch with the seller, I don't see how that will help but I bought the kit from a well known forum member 'Purely VAG' over on the golfgtiforum and he's quite busy and it's difficult to get in contact with him at the best of times. I've text him explaining the situation and he told me he would ring me back yesterday morning and I've still heard nothing.

I will certainly not be ordering anything from anyone who uses HDNL in the future.