Joined
·
106 Posts
OK, I'm now getting cross with VW and my stealer; and I think I'm now entitled to some form of compensation - but before I go in there shouting my mouth off, I thought I see what the general opinion is:
So, I buy a brand new MKV TDi and take delivery of it in mid April.
The first thing was that I was not happy with was both interior door panels, with snags in the material in both. I took it back, and they replaced both under warranty.
More recently, I noticed marks in the driver door glass which I could not polish out (looked like the marks were in between 2 panes of glass, but I know the door glass is not laminated). Anyway, I was going to phone my stealer on Monday to book it in, but over the weekend the interior door handle on the driver door snapped (!!! yes, really) meaning that I had to open the window and use the outside door handle to open the door. I phoned the stealer first thing Monday and got it booked in for yesterday (insisting that it should be booked in early as not being able to open the door would be dangerous in a crash and is an MOT failure)
I had to do all the chasing to find out the status of the car and to get it back. When I got there this evening to collect it, I get out to the car only to find that:
My feeling is that someone at the stealer knew about the scratches etc (certainly the guy who did it); and that the lack of communication was some way of hiding / defering the problem.
It is booked in for Monday to go into their bodyshop for repairs.
So, I am upset with VW for sub-standard quality of goods - poor door panels, poor glass, and weak door handle.
And I am very upset with the stealer for not noticing the door panels as part of the PDI, not communicating with me properly, not telling me about the damage when I picked it up; and for the damage in the first place.
So, when I take it in on Monday, do you think I should negotiate some form of compensation ? Do you think I'm entitled to anything ? My thinking is that they will not offer me anything that costs them real money; so I'm thinking that I should angle for something that is essentially labour costs. For example:
What do you all think ? Anything else I should angle for as compo ??
Cheers
Nathan
So, I buy a brand new MKV TDi and take delivery of it in mid April.
The first thing was that I was not happy with was both interior door panels, with snags in the material in both. I took it back, and they replaced both under warranty.
More recently, I noticed marks in the driver door glass which I could not polish out (looked like the marks were in between 2 panes of glass, but I know the door glass is not laminated). Anyway, I was going to phone my stealer on Monday to book it in, but over the weekend the interior door handle on the driver door snapped (!!! yes, really) meaning that I had to open the window and use the outside door handle to open the door. I phoned the stealer first thing Monday and got it booked in for yesterday (insisting that it should be booked in early as not being able to open the door would be dangerous in a crash and is an MOT failure)
I had to do all the chasing to find out the status of the car and to get it back. When I got there this evening to collect it, I get out to the car only to find that:
- the interior door panel that was removed to do the glass and handle was not put back on properly;
- there were scratches and a dent (yup, a dent !) along the frame of the door where the incompetant wally who did it prized the door panel off with a screw driver !
My feeling is that someone at the stealer knew about the scratches etc (certainly the guy who did it); and that the lack of communication was some way of hiding / defering the problem.
It is booked in for Monday to go into their bodyshop for repairs.
So, I am upset with VW for sub-standard quality of goods - poor door panels, poor glass, and weak door handle.
And I am very upset with the stealer for not noticing the door panels as part of the PDI, not communicating with me properly, not telling me about the damage when I picked it up; and for the damage in the first place.
So, when I take it in on Monday, do you think I should negotiate some form of compensation ? Do you think I'm entitled to anything ? My thinking is that they will not offer me anything that costs them real money; so I'm thinking that I should angle for something that is essentially labour costs. For example:
- Get them to do the paintwork treatment that they try to sell you for ?200-?300 - we know they use DiamondBrite, and that the product itself is relatively cheap; therefore, its all labour.
I kind of like this idea, but I have some DiamondBrite (thanks gti-fly !), and was planning on doing it myself - Get them to retrofit cruise control. Me to pay for the replacement stalk for CC, and them to fit it and enable it. Again, its all labour, so no real cost to them.
What do you all think ? Anything else I should angle for as compo ??
Cheers
Nathan
]
